Fulfilment Associate

Mérida - Mexico

Monthly Salary: MXN 18000 - 18000

Experience Required: 5years

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

A fulfillment associate is a crucial member of the logistics and supply chain team responsible for the efficient processing and follow up on orders to ensure that they have shipped. Working in a remote environment the fulfillment associate is the first point of contact for distributor warehouses and ensures that all goods are shipped and delivered according to company standards.

Their role also involves processing damaged products for return or refund and notifying the distribution partner when the product has not been successfully delivered to the end customer. Acting as a liaison between the customer company and distributor the fulfillment associate is responsible for ensuring back-ordered products are fulfilled quickly either by rerouting from an alternative warehouse/distributor or with an alternative functionally equivalent product.

Responsibilities:

Order Management

Process all incoming orders daily and notify stakeholders of any blockers to fulfillment.
Review and clean up pending orders and ticket queues.
Daily follow-up on previously processed orders to confirm shipment and delivery status.
Review and tag unknown statuses for proper tracking.

Backorder Management

Create and manage back-order tickets in the system.
Identify and suggest alternative products for back-ordered or rejected items.
Communicate with account managers or customers regarding substitutions or delays.

Customer and Internal Communication

Respond to account manager and customer inquiries via call chat and email.
Monitor and respond to distributor communications including those from Cobalt.
Track and manage follow-ups to ensure resolutions are completed promptly.

Returns and Issues

Handle the return process for damaged or undelivered products.
Notify distribution partners of delivery failures and initiate return or refund processes.

Reporting & Monitoring

Track ticketing progress and ensure proper documentation for unresolved issues.

Requirements

Strong attention to detail
Excellent organizational capabilities
Continually outperforms goals and surpasses targets and KPIs
Self-motivated and self-starter
Ability to learn new software and computer programs.
Reliable high-speed internet is a must
Must be fluent in English
Customer Support Experience is preferred
2 years of inventory or Supply Chain management experience

Required Skills:

Bachelors degree in Marketing Communications or a related field. 2 years of proven experience in managing both SEO and professional social media accounts. Solid understanding of performance marketing conversion and online customer acquisition. Proficiency with SEO tools (e.g. SEMrush Ahrefs Moz) and web analytics tools (e.g. Google Analytics Google Search Console). Excellent writing editing presentation and communication skills. Preferred Experience in the healthcare medical supply or B2B e-commerce industry. Familiarity with content management systems (CMS) and basic HTML/CSS. Certification in Google Analytics or other relevant digital marketing platforms.

This is a remote position. A fulfillment associate is a crucial member of the logistics and supply chain team responsible for the efficient processing and follow up on orders to ensure that they have shipped. Working in a remote environment the fulfillment associate is the first point of contact...