FBI Program Analyst III - Logistics and Official Travel Unit (LOTU)

Duties and Responsibilities

• Serves as an FBI Passport and Visa Specialist with authority bestowed by the Department of State (DOS) Special Issuance Agency (SIA) to manage and conduct related transactions required for overseas travel.
• Establish and sustain business relationships through liaison with DOS-SIA and consular officers in over one hundred foreign embassies is paramount in facilitating the issuance of passports and visas.
• Manage an Area of Responsibility (AOR) including one of six overseas regions (i.e. Legal offices for permanent assignment) and TDYs (i.e. a portion of all agency employees.)
• This position may also include various duties (as needed) of the Passport and Visa Processing Center. This requires effective and efficient planning and organizational skills in order to meet mission requirements in a fast and ever-changing environment of the FBIs Passport and Visa Program.
• Manage coordinate and process diplomatic official contractor and/or tourist passports and visa applications for employees family members accompanying employees to posts overseas and Task Force Officers (TFO).
• Provide knowledgeable instruction on the proper procedures to follow for completion of passport and visa applications and assume responsibility for compliance and processing until issuance. This requires constant orientation and knowledge of changes in policies and procedures that impact various processes related to DOS-SIA and each of the foreign embassies.
• Responsible for the management reliability and timely input of information into appropriate computer applications. These computer applications interface with each other and are absolutely critical for future reference and reporting.
• Provide secure timely and professional courier services to the DOS-SIA foreign embassies and other locations around the National Capital Region (NCR). The information being transported is considered to be Personally Identifiable Information (PII) and must be safeguarded at all times.
• Serve as the authoritative source (as granted by the Department of State-DOS Special Issuance Agency-SIA) of information for the FBIs Passport and Visa Program. Provide consultation policy and regulatory guidance to all FBI employees in connection with their official documentation for travel/duties overseas. Answer related questions and explain procedures/practices that may appear ambiguous.
• Establish contacts that include FBI and DOJ employees at all levels in the U.S. and around the world as well as with DOS and consular officers/officials in the foreign embassies. Denoted efforts include: obtaining required documentation for overseas travel acquiring and providing information resolving problems determining effective solutions to difficult and sensitive issues and explaining policies and procedures governing the processing of passports and visas. A high degree of tact and diplomacy is required and expected in dealing with the various contacts in order to meet LOTUs mission.
• Administer and manage a highly variable workload subject to unpredictable changes in volume complexity and deadlines. Assignments involve many phases being pursued concurrently given the passport and visa programs ever-increasing workload. Assignments require constant attention and adjustments to plans and schedules due to unforeseen developments of FBI/Legal operations overseas in order to be successful.

Minimum Qualifications

• Top Secret/SCI Security Clearance
• Bachelors degree from an accredited Institution
• Minimum three (3) years analytical and task planning experience.
• Shall be able to clearly and effectively communicate orally and in writing with all levels of the FBI as well as entities outside of the organization such as Department of State (DOS) Department of Justice (DOJ) and over one hundred foreign embassies.
• Must have valid U.S. drivers license and willingness to drive in/around the national capital region when needed/assigned.
• Must possess organizational skills in an ever-changing environment and be able to prioritize and reprioritize tasks and responsibilities.
• Must possess the temperament to adapt and persevere through last minute passport and visa application submissions as well as travel changes.
• Must have sensitivity and understanding of various cultural differences and norms due to interactions with international partners and foreign consular offices.
• Must demonstrate professional bearing when faced with difficult situations and/or travelers.
• Must possess business acumen be customer focused and willing to be a problem solver.
• Knowledge of policies and regulations governing the safeguarding and dissemination of information.

Preferred Qualifications

• Minimum ofthree(3) years experience as a Passport/Visa Specialist Management and Program Analyst or Program Manager

About ATSG

Application Requirements

• All applications must be submitted in .pdf .doc or .docx format.
• Applications and resumes for this position are only accepted via electronic submission through ATSG Corporations Consolidated Applicant Tracking System (CATS).
• Mailed emailed faxed or hand-delivered applications and resumes will not be accepted.
• The decision to interview an applicant is based solely on the information received for this position from their electronic application and/or resume.