flex Manager, Future Property Management Systems
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a temporary position.
The FLEX Manager Property Management Systems Support provides administrative and operational support for property management systems (PMS) teams including but not limited to Single Pane of Glass (SPOG) Stay PMS Auto Room Assignment (ARA) Guest Experience Platform (GXP) and Opera Cloud (OCPMS).This role will provide support on service tickets property-level troubleshooting training design deployment and documentation. This role assists with tracking reporting and resolving service requests maintaining support materials and coordinating with property teams and system vendors to ensure timely issue resolution and user support.
CANDIDATE PROFILE
Education and Experience
4-year Bachelors degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related field; OR a combination of education and experience from which comparable knowledge can be gained.
2 years of hotel property management systems experience or other relevant experience including OPERA Lightspeed FSPMS and/or FOSSE
- Experience with basic troubleshooting hotel training and customer service
Preferred
- Recommended experience including subject-matter expertise and operational technical testing or development experience with the property management platforms. Operational competencies include experience hotel operations experience with FSPMS FOSSE LSPMS and MARSHA or comparable experience.
- Experience with other Marriott Property Management Systems including Guest Experience Platform (GXP) and Central Reservation Systems
CORE WORK ACTIVITIES
- Monitor log test and track service tickets and property support requests using tools such as Jira or ServiceNow
- Provide administrative support for issue resolution including documentation and follow-up with property teams or vendor parters as needed
- Track and update system issues and bugs using tools such as Jira and participate in defect triage meetings to support timely resolution.
- Maintain and update user guides FAQs and troubleshooting materials for property staff
- Assist in preparing reports on ticket status common issues and resolution timelines
- Coordinate with vendors and internal teams to escalate and resolve property-level system issues
- Support training efforts by distributing materials and logging participation
- Respond to basic user inquiries and provide first-level troubleshooting support
- Document recurring issues and recommend process improvements to reduce support requests
- Assist in the development of training materials including e-learning modules job aids and facilitator guides tailored to various user roles.
- Document frequently asked questions and common troubleshooting steps to support user adoption and reduce support requests
- Help maintain user guides quick reference materials and training logs to ensure consistent and accessible documentation.
- Maintain and update proper Service Now ticket-creation guidelines and ensure all teams are aware of correct nomenclature.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Databases
- Inventory Control
- Law Enforcement
- Warehouse Experience
- Computer Literacy
- Business requirements
- Sharepoint
- Training & Development
- Property Management
- Public Speaking
- Supervising Experience
- Stocking
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
