Process Optimisation Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As a Process Optimisation Specialist youll be supporting the delivery of streamlined scalable and compliant processes within the Risk Fraud & AML function covering process mapping and analysis process engineering system integration continuous improvement and governance activities. This will help us enhance operational efficiency strengthen fraud controls and improve customer experience to stay ahead of evolving risks and industry standards.

What youll be doing

As part of your role your responsibilities will include:

Process Mapping & Analysis

• Audit and document existing Risk Fraud & AML processes across the customer lifecycle.

• Use analytics to identify inefficiencies bottlenecks failure points and compliance risks.

• Perform root cause analysis on SLA breaches and escalations.

• Analyse customer journeys to reduce genuine friction without weakening controls against bad actors.

• Identify inefficiencies in legacy processes by quantifying wasted manual effort and reducing false-positive escalations.

Process Engineering & Optimization

• Design streamlined scalable and automated processes that remove unnecessary barriers for genuine customers.

• Collaborate with stakeholders to validate and refine proposed solutions.

• Replace outdated or rigid business rules with adaptive data-driven logic.

• Ensure processes balance customer experience with robust risk controls

System Integration & Implementation

• Translate optimised processes into functional requirements for ThreatMetrix and Hummingbird.

• Partner with Product Tech and Vendor teams to support configuration and deployment.

• Conduct UAT (User Acceptance Testing) and support go-live activities.

Continuous Improvement

• Monitor process performance using key data insights fraud metrics and SLA adherence.

• Apply analytics to refine detection thresholds reduce false positives and improve fraud capture.

• Recommend iterative improvements based on evolving fraud trends customer feedback and operational data.

• Keep abreast of compliance/ regulatory changes and communicate to all stakeholders on the impact of

Governance & Stakeholder Engagement

• Facilitate workshops training and communication sessions to secure adoption of new processes.

• Act as a bridge between operational compliance and technical teams ensuring business needs are translated effectively.

• Contribute to governance frameworks to ensure ownership version control and ongoing compliance of updated workflows.

• Lead change management activities ensuring teams transition smoothly from legacy processes to optimised workflows.

• Develop adoption plans success metrics and feedback loops to measure change effectiveness.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively

• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope

• Exceptional attention to detail ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

• Proven experience in process engineering business analysis or operations optimization ideally within Risk Fraud or Compliance functions.

• Proficiency in process mapping tools (e.g. Lucidchart Visio Miro).

• Excellent analytical problem-solving and communication skills.

• Ability to manage multiple projects and stakeholders in a fast-paced environment.

• Strong stakeholder engagement and change management abilities.

• Project Management experience with complex projects spanning across multiple teams

• Degree in Process Administration or related field

• Lean Six Sigma certification or similar process improvement training.

• Experience in agile project environments.

• Familiarity with regulatory compliance frameworks (e.g. AML KYC GDPR).

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets including odds calculation betting types and market trends

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Hands-on experience with ThreatMetrix Hummingbird or similar fraud detection and case management systems.

• Strong understanding of risk and fraud operations in the iGaming fintech or regulated digital industries is beneficial.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Digioutsource - General Business

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

• Team buildings

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 18 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!