Company:

IPG works in the contiguous 48 states Hawaii and Puerto Rico handling a variety of claims including but not limited to auto physical damage inland marine cargo dealers open lot property damage (commercial and homeowners) and general liability.

Overview:

Reporting to the Head of Claims US the Claims Supervisor is responsible for supervising all claim activity and team of employees.

Role Responsibilities:

• Review assign and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards client specific handling instructions and in accordance with applicable laws.
• Oversee investigation evaluation and adjustment of assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Conduct file reviews to oversee coverage review ensure proper claims handling and provide feedback on steps to move file to conclusion.
• Review and approve payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards client specific handling instructions and state laws when appropriate.
• Assist designated claim staff in the selection referral and supervision of designated claim files sent to outside vendors. (i.e. legal surveillance case management etc.)
• Provide education training and assist in the development of claim staff
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
• Reviews findings with team member to jointly develop a plan for corrective action
• Defines team goals and communicates those goals to assigned team. Motivate team to perform at the highest level
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled
• Communicates with clients carriers and brokers in a professional positive and proactive manner
• Works collaboratively acrossall internal departments
• Must adhere to all company and department personnel policies and procedures
• This job description is not intended to be all-inclusive and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
• Duties may be added deleted or changed at any time at the discretion of management formally or informally either verbally or in writing

Qualifications:

• High School Diploma or Equivalent required; Bachelors degree is preferred
• Experience with Lloyds of London is considered an asset
• Minimum of 3-5 years claim handling experience
• Proficient in Microsoft Office
• Experience with variety of insurance policies a plus
• Able to be licensed in states countries where necessary
• AIC designation preferred

Competencies:

• Use of clear rational thinking supported by evidence to audit fees of independent adjusters appraisers and other vendors to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during the of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines numbers and changing priorities
• Only US residents will be considered
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote work but may require some travel to home office etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.