Job opening Student Assistant (Support for Tilly Chatbot Platform in Education) January July

Tilburg University Academic Services

Student Assistant (Support for Tilly Chatbot Platform in Education)January - July

Division and unit: Academic Services Student Administration

Location: Tilburg

Full-time equivalent: 0.1 à 0.2 FTE 4-8 hours on-call basis

Monthly full-time gross salary: 3.084 - 3.141

Duration of employment contract: 6 months (Starting asap)

The department Student Administration and are looking for a student assistant to support the development of Tilly our chatbot platform in the support of the Student Desk. Tilly can ease the workload of the student desk by automatically and quickly answering frequently asked questions giving staff more time for more complex support.

This role is perfect for someone who enjoys combining creativity communication and organization to support teachers in making the best use of AI in their education.

In particular you will under supervision and management of the project group:

• Writing and improving content: formulating chatbot responses in clear language (in Dutch and English) checking accuracy and tone of voice.
• Testing the chatbot: trying out scenarios reporting errors and suggesting improvements.
• Data analysis: reviewing conversation logs identifying recurring questions and proposing optimizations.
• Maintaining documentation: writing manuals for staff updating instructions and sharing knowledge.
• Collecting user feedback: distributing surveys and gathering feedback from students and staff.

Profile:

• Strong organizational skills and a proactive attitude.
• Good communication and writing skills in English.
• Experience or affinity with IT developments in digital tools and chatbots
• Willingness to learn and collaborate with a diverse team of support staff
• Currently enrolled as a student at Tilburg University (including JADS) and have at least 60 ECTS in your study programme

Whats in it for you
You will join a dynamic and innovative team at where youll gain hands-on experience in educational innovation with AI. This role offers the opportunity to:

Contribute directly to how AI is integrated into university education.

Work in a flexible environment where your ideas can shape the way teachers and students engage with AI tools.

Terms of employment:

• 4-8 hours per week (on-call basis flexible working hours).
• Hours will be declared every month; no fixed working days required.
• Preferably you work most of the time on campus but there is an option to work remotely
• You will use your own laptop for this work.

Our offer

The salary amounts to a minimum of 3.084 and a maximum of 3.141 gross per month for a full-time appointment based on the Student Assistant salary scale of the Collective Labour Agreement for Dutch Universities (CAO Nederlandse Universiteiten). This is an on-call contract in which holiday allowance year-end bonus and leave entitlements are included in the hourly rate. Tilburg University applies a neutral remuneration system for salary classification. Classification depends on the number of ECTS credits obtained.

This vacancy concerns a Student Employee on an on-call basis who provides support for non-structural and operational tasks in accordance with Article 2.3 paragraph 6 sub f of the Collective Labour Agreement for Dutch Universities. Conditions for employment as a Student Employee are that you are enrolled as a student at Tilburg University and that you have obtained at least 60 ECTS credits. You will receive a temporary employment contract for a period of 3 months with the possibility of extension for up to 3 months.

If you are not entitled to student finance you may qualify for reimbursement of sustainable commuting: walking cycling and public transport.

A working culture in which we embrace differences welcome everyone and provide equal opportunities.

Information and application
We invite you to apply for this position before the closing date of 14 January 2026; applications can only be submitted online. Please address your letter to Tim Evers. The letter selection will take place on January 15th shortly after which you will receive a message from us. The first selection interviews are scheduled for the 20th of January. The selection committee consists of:

• Tim Evers (Head of department Student Administration)
• Suzanne Roozekrans (Teamlead Student Affairs)
• Cas van Dommelen (Project Officer)

For more information regarding the content of the work please contact:

More information:
Tilburg University University Services

Service society and making it better for its citizens. That is what drives us. Tilburg Universitys founder Martinus Cobbenhagen believed that anyone who wants to understand society must be actively and consciously involved in it. These ideas still form the basis of our university.

Under the motto Understanding society our more than 2800 employees develop and transfer knowledge and bring people from different disciplines and organizations this way we want to contribute to solving complex social doing so we work from the fields of economics business and entrepeneurship social and behavioral sciences law and administration humanities and digital sciences and theology.

We educate our 20000 students of 132 nationalities to become Tilburg University Shaped Professionals: responsible and entrepeneurial thinkers driven by solidarity a sense of responsibility and empathy who are able to influence and give direction to a rapidly changing society in an innovative way.

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3. Human Resources
4. Finance & Control
5. Library & IT Services
6. Facility Services
7. Executive Services

Application code

Tilburg University applies the recruitment code of the Dutch Association for Personnel Management & Organization Development (NVP).

Disclaimer

The text in this job vacancy is the copyrighted property of Tilburg University. Use distribution and further publication of the vacancy without the express permission of Tilburg University is not permittedand this expressly applies to use by recruitment agencies that do not act directly on behalf of Tilburg University. Responses to recruitment by non-contractors of Tilburg Universitywill not be considered.