Associate Program Manager, Affordability – Remote

As the only global provider of commercial solutions IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their products value to payers physicians and patients. A significant part of our business is acting as the companys sales force to physicians or providing nurses to educate patients or prescribers. With the right experience you can help deliver medical breakthroughs in the real world.

The Associate Program Manager is responsible for the daily operational effectiveness of a dedicated team within the copay support division. Additionally this role ensures the proper completion of all daily tasks in a timely fashion while ensuring compliance with all standard operating procedures.

Primary Responsibilities:

• Oversee the performance of the various clusters within the call center.
• Work closely with the Program Director and the Management Team to meet departmental goals and performance.
• Plan review and optimize workflows within the call center.
• Ensure employee training and quality of work is always above expectations.
• Oversee accurate completion of data entry benefits funding and other related daily tasks to ensure compliance with SOPs and SLAs.
• Ensure the KPIs are aligned with daily activities and tasks.
• Schedule and delegate workload amongst team members as needed to accommodate vacation and illness.
• Manage your team members workloads to effectively manage cost and reduce overtime.
• Audit and verify team members work to ensure information accuracy.
• Work cross-functionally with QA and Trainers for optimal training onboarding and continuous development of staff.
• Answer staff and customer questions and recommend corrective services to address customer complaints.
• Provide product/service information by answering questions aiding customers providers and fellow employees.
• Work with call center leadership to identify improvements and provide plan of action on improvements.
• Complete all employee documentation in a timely manner including annual performance appraisals.

Required Qualifications:

• To be eligible for this position you must reside in the same country where the job is located.
• Bachelors Degree or equivalent combination of education and experience.
• Minimum 1 year managing with team lead experience.
• Minimum 2 years experience in pharmacy healthcare medical billing insurance verification or similar experience
• Experience verifying insurance eligibility and coverage including but not limited to benefits pre-certification and referrals reimbursement.
• Previous supervisory experience of remote staff
• Exceptional communication and facilitation skills both verbal and written with a proven ability to communicate to all levels of the organization.
• Data entry skills and ability to type 30wpm

Professional Competencies:

Business Skills and Knowledge

• General Management

Demonstrate analytic and problem-solving skills and understand the impact of individual.

decisions on other parts of the organization and the environment.

• Risk management

Knowledge of liability and compliance regulation the ability to employ strategies to

mitigate risk avoid malpractice and plan for disasters.

• Quality improvement

Application of techniques that continually improve the quality of care provided patient.

safety organizational performance and the financial health of the organization.

Knowledge of the Health Care Environment

• Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the health care.

system is organized and financed and how they interact to deliver medical and health.

care.

• The Patients Perspective

Understand the patient experience demonstrate a commitment to patients rights and

responsibilities and ensure that the organization provides a safe environment for

patients and their families.

Communication and Relationship Management

• Relationship Management

The ability to build and maintain relationships with internal as well as external.

stakeholders that are anchored in trust and where decision-making is shared.

• Communication Skills

Be able to utilize verbal written and presentation skills to communicate an

organizations mission vision values and priorities to diverse audiences.

Leadership

• The ability to inspire individual and organizational excellence create and attain a shared vision and successfully manage change to attain the organizations strategic ends and successful performance.

Professionalism

• The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community a service orientation and a commitment to lifelong learning and improvement.

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IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $65000-$70000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.