User Experience (UX) Designer

As a User Experience Designer youll be working with various City departments to help determine product feature and interface designs on and the Citys other digital platforms. Youll collaborate with departments across the City and collect feedback from the public to inform the development of design recommendations. Working closely with members of OITs Software Engineering and Content Strategy teams youll help prioritize features create prototypes and ensure the highest quality of work. 

Please note this is not a design research position. Were looking for visually focused user experience professionals. 

Essential functions

Designing

• Create sketches wireframes site maps and other deliverables that incorporate best practices in usability accessibility interaction design mobile design and responsive strategies.
• Facilitate requirements gathering activities through a variety of methods including needs assessments and desk research.
• Synthesize requirements into documents that clearly articulate a digital products features.

Collaborating 

• Lead project partners and team members through the UX design process.
• Collaborate with designers developers and content strategists to define product experiences that champion the user.
• Collaborate with all designers to incorporate the identity of the City into all product work.
• Participate and contribute to conversations related to UX design and project work.

Project managing

• Clearly communicate status of work to leadership team members and other stakeholders.
• Effectively navigate through ambiguity and project challenges.
• Deliver project work on time.
• Break down project tasks into reasonable project plans with key milestones and deadlines.

Qualifications :

Required:

A design-related degree or relevant industry experience.

Ability to sketch create concepts wireframe produce sitemaps and user flows and create interactive prototypes.

Ability to clearly express complex information through design.

Ability to design for consistency with standards rather than creative expression.

Ability to analyze user feedback and activity then iterate to enhance the user experience.

Ability to clearly and effectively present ideas research findings sketches and other deliverables to a range of stakeholders.

Ability to provide and receive feedback on your own and others project work.

• At least two (2) years of full-time or equivalent part-time professional experience in user experience design or a related field.

Knowledge skills and abilities

• Knowledge of industry and design best practices related to website and application design.
• Knowledge of human-centered design rapid prototyping usability and accessibility concerns.
• Ability to design for accessibility accommodating varying ability levels.

Competencies

• Excellent communicator: Articulate jargon to general audiences (e.g. City departments and the public) explain the logic behind design decisions craft compelling narratives about product work write and speak clearly and cultivate effective communication among team members.
• Relationship-builder: Work with a variety of people and personalities listen and ask questions to identify new design opportunities and cultivate strong relationships to ensure seamless collaboration and continued project support.
• Curious: Practice active listening ask questions to get to the root of a problem be open to receiving/giving constructive feedback and have a sincere interest in learning new skills or growing old ones.
• Compassionate: Turn empathy into actionable solutions that address peoples real needs with integrity.
• Organized: Demonstrate ability to manage multiple tasks estimate timelines rework a project approach based on unforeseen challenges works well under pressure and set/meet reasonable deadlines.
• Action-oriented: Understand opportunities navigate barriers be self-directed and problem solve for solutions that enhance the UX teams deliverables processes and practices.
• Resilient: Have a sense of humor learns from mistakes and/or returns to work after experiencing a setback.

Especially strong candidates will have:

• A portfolio that demonstrates use of information synthesis and detailed design solutions.
• A personal interest in and/or perspective on the intersection of social impact and design.
• Proficiency with tools and applications that support design and prototype creation.
• Proven experience showing clear understanding of the intersection between user needs technology requirements and business goals.
• Extreme attention to detail with a focus on efficiency.
• Experience with Figma and Design Systems

Additional Information :

Salary: $75000-$83000

Salary cannot exceed $83000

Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.

Please include:

• Resume
• A cover letter explaining why youre passionate about participating in the design of the City of Philadelphias digital presence.
• At least three samples of work relevant to the position.

Please note: Applications will not be considered without a cover letter.

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race
ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time