Assistant Director of Assignments & Customer Experience
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title:
Assistant Director of Assignments & Customer ExperienceJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelors degree and 5 years of related experiencePreferred Qualifications:
Experience in campus housing occupancy management property management or related field.Experience with crisis intervention and/or front-line response to complex incidents.
Experience managing high-volume time-bound operational cycles (e.g. housing move-in/move-out hospitality turnovers event resets etc.).
Experience working with campus housing or property management-related software.
Experience supervising both student and professional (non-student) staff.
Job Description:
Are you passionate about shaping the student experience and contributing to their success Would you enjoy working in a role that combines administrative tasks with meaningful student interaction
If so the Department of Residence at Iowa State University is currently seeking applicants for an Assistant Director of Assignments & Customer Experience! This position will be classified as a Manager Programs.
What Youll Do:
Lead and supervise staff managing housing assignments billing and special accommodations for approximately 11000 on-campus beds.
Train and guide Residence Life Housing Facilities and student employees on occupancy management processes.
Direct assignments operations including contracts room changes and special population housing (athletes accessibility needs etc.)
Manage housing transitions early arrivals late stays and occupancy verification processes.
Handle first-level housing contract cancellations and appeals.
Oversee customer care ensuring timely and professional responses to student parent and public inquiries.
Deliver customer service training for staff and student employees.
Collaborate with marketing to maintain consistent and accurate communication representing the Department of Residence.
Build strong relationships with campus partners and act as a liaison for housing-related policies and processes.
Ensure compliance with University policies FERPA regulations and confidentiality standards.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
About Department of Residence at Iowa State University:
With over 400 full-time part-time and student employees the Department of Residence is one of the largest non-academic departments on campus. Our residence life facilities administrative business marketing conference and technology staff work to ensure a supportive learning and social environment where students can thrive as they pursue their Iowa State adventure.
Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISUs mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct previous experience performing work of those supervised
Has full management responsibility for direct reports specifically the authority to hire fire and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS809Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process please email or call or Toll Free: 1-.Why Choose ISUIowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation holiday and sick time and leave plans Onsite childcare (Ames Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.Original Posting Date:
December 29 2025Posting Close Date:
January 11 2026Job Requisition Number:
R18205Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
