Senior Digital Product Manager Mobile Strategy
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Job Summary
If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.
HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.
We are currently seeking a high calibre professional to join IWPB Digital Platforms Mobile team as a Senior Digital Product Manager. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC IWPBs customer base. The platform has experienced 60% growth in Mobile Active customers over the last 4 years to our current traffic of 2 billion visits per year globally.
This role holder leads and is accountabletoown thelong-termMobile Product Strategy and Investment plan working acrossIWPB propositions Global ValueStreamsand role holder willpartner closely with Product Design Technology and Senior leadershiptoshape a forward-looking view of the HSBC Mobile Banking role holder is an excellent communicator a strategic thinker an influential storyteller and exceptional problem solver with a forward-thinking mindset that can work with a complex set of stakeholders across global and markets.
As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.
In this role you will:
Define and evolve the multi-year MobileProduct strategymaking recommendations based on detailed and diligent analysis ofmarket and competitor movementsin-house data that includes (but is not exclusive to) performance metrics customer feedback and user behaviour
Develop and lead a COEprovidingrelevant insights onexternal data that includes (but is not exclusive to)market trends customer needs competitive landscapeand evaluate their impact onthe IWPBMobile App strategy
Understand thestrategic goals and challengesof the markets mobile app roadmap feedingthese inputsinto the Mobile App strategy to ensure alignment with the markets needswhilst balancing delivering outcomes that meetIWPBMobile OKRs.
Support theIWPBHead of Mobile to communicate the Mobile App strategy with multiple stakeholders through all phases including socialisation alignment and endorsement owning the development and production of investment cases business cases OKRs presentation collateral vertical papers etc.
Partner with theValue Streamsacross IWPB and marketsto interlock roadmaps and ensure delivery of mobile capabilities are aligned to deliver the outcomes of investment cases of theIWPBMobile App strategy
Partner withValue Streams andChannels Commercialisation teamsacross IWPB and marketsto ensure products and journeys deployed on the Mobile app are commercialised and business improvements tracked.
Collaborate with Global Value Streams and Markets to track and develop strategies to improve mobile performance of products and journeys to continuously improve the mobile app experience for customers and as a customer channel.
Consistently drive key tenants of scalability and efficiency across theIWPBDigital Platforms team and value streamsin the delivery of capabilities for the mobileapp.
To be successful in this role you should meet the following requirements:
Consulting background with demonstrable experience of building communicating andmonitoringthe execution of digital strategies and investment cases across global and local markets
Experience in a global or regional roles with proven experience in working in a cross functional matrix environment with market and globalteams.
An entrepreneurial drive with the ability to deconstruct and solve problems. Demonstrable resilience and persistence a can-do attitude
Consumer financial services industry experience and strong understanding of Digital business while experience with travel lifestyle and/or other consumer product development is a strong advantage.
Strong communicationskills for navigating through business requirements differences of opinion on approach.
Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
Excellent understanding of the banks risk framework and experience of working with second line of defence: legal compliance financial crime (AML & sanctions) fraud risk
This is a hybrid working role with the base location as London.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
Senior IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
