Seller Customer Service Agent – German speaker
Job Summary
Seller Customer Service Agent German speaker
Location: Lisbon Portugal On-site
Employment Type: Full-time
Languages: German English
Monthly salary: 1200 Euro gross
Role Overview
We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness helping sellers succeed by providing guidance support and solutions connected to business development activities.
Key Responsibilities
-
Support sellers via inbound and outbound interactions
-
Assist with account-related queries tools and platform usage
-
Provide guidance to help sellers improve performance and results
-
Apply sales awareness to influence seller success
-
Maintain accurate records in internal systems
-
Meet service quality and performance targets
Schedule
-
Monday to Sunday
-
Shifts: 08:0017:00 or 09:0018:00 (rotational)
-
2 rotational days off
- Requirements:
-
German English fluency
-
Minimum 1 year of experience in:
-
Customer Service / Customer Support
-
Telesales
-
Account Management
-
Customer Success
-
Business developmentrelated roles
-
-
Sales mindset and ability to influence seller success (mandatory)
-
Strong communication negotiation and problem-solving skills