Customer Service English & Mandarin Speaker

Jakarta Selatan - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job brief

We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP).

Responsibilities

Respond to customer inquiries via live chat quickly and accurately
Handle and resolve customer complaints professionally and empathetically
Provide accurate information about products services and company policies
Assist customers with the ordering process order tracking and cancellations
Process returns and exchanges in accordance with company policy
Record customer interactions and escalate issues when necessary

Requirements

Fluent in English and Mandarin/Chinese both spoken and written
Proof of language proficiency in the form of certificates test results or relevant professional experience Experience as a Customer Service representative or project-based Customer Service representative is a plus
Education in Taiwan or China is a plus
Willing to work shifts
Able to adapt to a fast-paced and dynamic work environment
Possess good communication skills attention to detail and a solution-oriented mindset
Willing to be processed and join the team in the near future

Job brief We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP). Responsibilities Respond to customer inquiries via live chat quickly and accurately Handle and resolve customer complaints professionally and empatheticallyProvide ...