Senior Technical Program Manager

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

With over 150 Million customers in 109 countries Sony Interactive Entertainment (SIE) is committed to using data to understand The Players: our customers better than anyone else. Using the amazing networked power of PlayStation5 and our other PlayStation systems we learn how they use them for gaming and also how they use the networked services like streamed games music video and how they pay and how we can improve their customer experience. We work with games developers marketing R&D PlayStationStore and many other parts of Sony to constantly improve our customer experience and maximise our business potential.

The ICDS DE team has grown rapidly over recent years in response to an increasing need for the business to leverage data to inform and shape key decisions and to identify new opportunities. Currently there are approximately 120 staff within the ICDS DE team split between London and California made up of high-quality data professionals covering architecture and platform support data processing and technical program management

Due to team expansion ICDS DE are looking to recruit talented highly driven individuals who have excelled in previous roles and are looking for a new challenge in a dynamic and rewarding environment.

ICDS delivers data that powers Analytics Data sciences Marketing ML and multiple other teams across the companies and offices that make up the PlayStation business: high quality valuable to the user accessible and continuously improving.

We are seeking a Senior Technical Program Managerto lead complex cross-functional technical initiatives from concept through delivery. This role is critical in driving alignment across engineering product design operations and leadership teams to ensure predictable execution and scalable high-quality solutions. The ideal candidate thrives in ambiguous environments excels at systems thinking and has a strong background in software engineering or technical program management.

Key Responsibilities:

Program Leadership & Delivery

• Lead end-to-end program management for large multi-quarter data engineering initiatives
• Develop program charters execution plans timelines OKRs and success metrics.
• Drive cross-functional alignment across engineering product analytics cloud infrastructure and security.
• Proactively identify dependencies risks and mitigation strategies.

Technical Expertise & Execution:

• Partner closely with Data Engineering leads to define architectural direction and technical roadmaps involving batch/stream processing orchestration metadata management and data quality frameworks.
• Understand system architecture APIs distributed compute technologies (e.g. Spark Flink Databricks) and cloud services (AWS/GCP/Azure).
• Provide technical clarity to stakeholders; translate between business analytics and engineering requirements.
• Ensure scalable secure and reliable data platform deliveries following best practices.

Process & Operational Excellence

• Implement and evolve program delivery processes using Agile Kanban and hybrid models suitable for data infrastructure.
• Create visibility and reporting across engineering and business teams using dashboards executive updates and program reviews.
• Drive continuous improvement for system reliability data quality cost optimization and operational excellence.
• Lead incident response coordination for major platform issues and ensure root cause analysis and corrective actions.

Stakeholder Management

• Work with business product and analytics partners to translate ambiguous requirements into executable engineering plans.
• Communicate program health milestones and risks to executives and cross-functional leadership.
• Manage vendor relationships and contracts when working with cloud data or ETL platform providers.

Basic Qualifications:

• 7 years of experience in technical program management engineering management or a related technical field.
• Strong experience managing programs in data engineering data platforms distributed systems or analytics infrastructure.
• Bachelors or masters in computer science engineering or science.
• Experience in software development data engineering or business intelligence fields is a bonus.
• Solid understanding of modern data stacks:

  • Data lakes/warehouses (e.g. Snowflake Delta Lake)

  • Batch/stream processing frameworks (Spark Flink Kafka Kinesis)

  • Orchestration tools (Airflow Workflow Kubeflow)

  • Cloud platforms (AWS Azure)

  • Data Processing Platforms (Databricks Ab Initio)

• Proven success in delivering multi-team multi-quarter technical programs.
• Strong communication skills with the ability to influence engineering and executive-level audiences.
• Experience with Agile methodologies and engineering-driven delivery environments.
• Ability to break down complex problems into actionable plans.
• Empathy for the customer and understanding of customer service approaches.
• Knowledge of Data Warehousing fundamentals.
• Curiosity about gaming digital entertainment or consumer electronics is a plus.

Preferred Qualifications:

• Experience in large-scale data platform modernization or migration programs.
• Background in software engineering data engineering or architecture.
• Experience implementing data governance privacy lineage or catalog solutions.
• Familiarity with ML platforms MLOps workflows or feature engineering.
• PMP Scrum Master or SAFe certifications (not required but beneficial).

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.