Remediation & Corrections Analytics Quantitative Analytics Associate
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Corrections and Remediations Analytics - Center of Excellence (CoE) performs data analysis to identify customers impacted by process or operational breaks throughout the firm. This CoE supports Auto Finance Business Banking Consumer Banking Credit Card Merchant Services and Wealth Management. Analysts benefit from unique exposure to various products and teams across J.P. Morgan Chase.
As a Quantitative Analytics Associate on the Remediation & Corrections team you will be crucial in identifying classifying and resolving customer impacts stemming from business process or operational disruptions at JP Morgan Chase. This role involves addressing affected customers by recalculating and crediting finance charges fees and processing account adjustments to rectify account issues. To succeed you must be highly motivated analytical detail-oriented and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.
Job responsibilities
- Use SAS & SQL skills to query databases and research to identify correction population financials and create execution files using accounts customer and transaction level data.
- Ensure analytics steps are accurate through attention to detail and supporting the independent validation team with understanding case requirements and code.
- Use SAS macros or another tool to automate analytics steps which are repetitive between cases.
- Develop skills and upskill to languages like Python etc. and deepen data knowledge to support closure of projects ensure correct data is being supplied to stakeholders deliver analytical requirements per the requirements documents and provide best-in-class analytics.
- Collaborate with key stakeholders like Project Managers Business Analysts etc. across the firm to understand the context of cases including the issue and then use analytic techniques to carry out requirements (which requires translating high-level requirements into steps) and drive Analytics and Insights.
Required qualifications capabilities and skills
- 3 plus years of related experience with SQL and at least one of the following analytical tools: SAS Python R.
- Bachelors degree in a quantitative discipline (Mathematics Statistics Physics Engineering Economics Finance or related fields)
- Data Wrangling: Able to query data from multiple sources with considerations for null values or required manipulations/aggregation
- Data Mining: Identify insights and anomalies within data
- Logical reasoning translating plain English requirements into codes and driving analytical insights out of it
- Experience working with at least one line of business within Chase Consumer and Community Banking
Preferred qualifications capabilities and skills
- Proficiency with standard MS Office tools (Excel Word PowerPoint etc.)
- Strong verbal and written communication skills with the ability to synthesize data and information into executive summaries briefs and/or reports.
- Understanding of data infrastructure in a financial services organization will be a plus. JPMC Product or Database knowledge and experience preferred.
- Demonstrated advanced troubleshooting and problem-solving skills with a customer service focus
Required Experience:
IC
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
