Account Manager
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Job Summary
Procurement ManageratWatchHouse.
In short:The Procurement Manager ensures the business buys the right products and services at the best value from the right suppliers. They manage supplier relationships negotiate contracts monitor spend and work closely with operational teams to drive consistent quality cost efficiency and reliability across the business.
Directly reports into (Line Manager):James Elliott Finance Director
Key Responsibilities:
Lead suppliersourcingandselectionacross all categories(other than coffee) including capital projects.
Negotiate commercial terms tomaximisevalue and protect margins.
Manage supplierqualityperformance contracts and compliance.
Own procurement budgeting forecasting and spend reporting.
Identifyand deliver cost-saving initiatives across the business.
Lead RFPs tenders and category reviews.
Partner with Operations Food CoffeePropertyFranchise Marketing and Financeon product and service needs.
Ensure continuity of supply and proactive risk management.
Manage utilities insurance and other indirect procurement partners.
Build andmaintainacentralisedprocurement framework and policy.
The role in more detail:
The Procurement Manager will oversee the full end-to-end procurement cycle across both direct (food beverage packaging) and indirect categories (utilities insurance equipment services).For coffee specifically they will work alongside the Coffee team todemonstrateand train best practice.
They willidentifysupplier opportunities run structured procurement processes and ensure we are partnering with suppliers that are commercially competitive reliable and aligned with our brand and quality standards.This point is critical. While weshould always be pushing for the best possible price we need to remain cognisant of our brand and the quality we want to deliver to guests.
The role requires close collaboration withall other departments particularly FoodCoffeeand Propertyto understand business needs track consumptionmonitorsupplier performance and analyse spend. They willmaintainrobust contract management lead supplier negotiations and ensure compliance with company purchasing policies.
A key part of the role is driving continuous improvement in cost efficiency including developing category strategies leading price reviews assessing make-versus-buy opportunities and reducing waste or inefficiencies. They will also manage relationships with utilities brokers insurance partners and other indirect suppliers to ensure competitive rates and reliable service.
Ultimately theProcurement Manager will create a scalable procurement function that supports business growth protects margins and ensures operational continuity.
Key to this role:
Commercial & Analytical Skills
Strong commercial acumen with the ability to negotiate effectively.
Data-driven decision-making and confident working with cost models spend analysis and performance metrics.
Stakeholder Management
Excellent relationship-building skills across suppliers and internal teams.
Ability to influence senior stakeholders and translate business needs into procurement actions.
Operational Understanding
Deep understanding of supply chains procurement processes and category management.
Experience in hospitality retail FMCG or other multi-site environments (ideal).
Organisation & Delivery
Highly organised with strong project-management skills.
Able to handle multiple categories and deadlines simultaneously.
Behavioural Attributes
Proactive solutions-focused and comfortable challenging the status quo.
Detail-orientated withhigh standardsfor quality and compliance.
Working atWatchHouse.
WatchHousewas born from a passion to do better. Diligence and attention to detail are paramount to what we do we focus on the detail. We strive for perfection. We really care.
We are a people-first business curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated equality is insisted and inclusion expected.
A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.
We also know that everyone is different and we value and respect diversity standing up for equality and standing against any form of discrimination.
Decisions about and the treatment of people at work should be based on the individuals abilities skillsperformanceand behaviour- these should be assessed against theWatchHousejob description requirements for each individual role.
We are always patient and considerate towards others. Encouraging approachable and communicating brilliantly. We strive to be the best we can be by giving and receiving regular and honest feedback in a professional manner.
Weplan ahead prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help work in cohesion with other people/departments and share successes.
We work to makeWatchHousean environment of trust and comradery where others are inspired to play their part in working effectively together. Building strong relationships with others anddemonstratingpositive energy. We recognise and value the contribution of others across the business working together to deliver the Modern Coffee experience toeach and everyperson touched by our business.
Our four core values - passion drivediligenceand empathy - are what makesWatchHousewho we are. Our decisions are made based on these principles. To grow and succeed atWatchHouse it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
