Systems Analyst (Copilot) (Redeployment 21710)

• Suffolk County Council
• Address:Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary: 40777 per annum (pro ratafor part time)
• Hours:37 hours per week flexible working options available
• Contract:Fixed term or Secondment for 2 years (project/task)

This advert is open to current redeployment Suffolk County Council staff only

As a modern flexible and effective organisation were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as an IT System Analyst working on Copilot AI Agents youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

You will be implementing Copilot AI Agents within the organisation to improve business productivity and will also support the transformation of customer experience for those communicating with the organisation.

Reimagine the possibilities.

Your role and responsibilities

You will be creating Copilot AI Agents for the enterprise to improve business and personal productivity. You will be able to immerse yourself in this relatively new and ever-changing technology and support individuals within teams and directorates across the organisation to be self-sufficient in building their own agents safely.

• Alongside the Product Owner you will be able to help form the strategy and pipeline for implementation of Copilot AI Agents.
• Youll build AI Agents within ITIL best practice whilst also having awareness of information governance requirements and other guidelines.
• Your ability to digest complex requirements and create innovative solutions will be ideal to transform processes making recommendations as to design and technology suitability.
• Youll collaborate with key individuals who are building their own agents keeping them abreast of the regular functionality changes provided by Microsoft and the implications on best practice.
• Support the governance that will include the monitoring of Agent usage and gateway processes for promotion of Agents through environments.

You will need

• Your proven skill in IT solution development to build robust enterprise agents used throughout Suffolk County Council.
• Willingness and ability to learn new technologies. The role will come with training but you will need to take personal responsibility to undergo some of the training and also make recommendations to your team and colleagues.
• Excellent inter-personal skills to liaise and collaborate with your customers as well as those Agent developers within directorates. This could be through multiple methods including demos and documentation.
• Experience and appreciation of managing projects or pieces of work involving multiple disciplinary skills.

You can view a full list of requirements in theJob and Person Profile (Word). If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service as part of the Corporate Services directorate supports colleagues across the organisation to get the most from their technology provision.

The Copilot Centre of Excellence will be based within the Corporate Services Product Team where it will be ideally placed to work alongside the Automation Centre of Excellence to influence and transform internal business productivity as well as developing external solutions for Customer experience.

The team is dedicated agile and implements solutions across the organisation many of which are accessible and used by all employees. This uniquely allows individuals within the team to have a wide influence and obvious impact on the way the organisation works.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Carol Mitson (she/her) for a casual conversation. You can reach her by calling or emailing .

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Describe a time when you managed a cross-functional team to deliver a technology solution. How did you ensure business and technology alignment throughout the project maintaining organisational standards

2. Share an experience where you had to manage service provision across multiple products or directorates. How did you monitor and improve customer satisfaction

3. Tell us about a situation where you had to influence strategic decisions or create a proof of value. What approach did you take

4. Describe a time when you supported the professional development of your team. How did you build development plans and enable career progression

Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.

You can find examples of possible adjustments on ourReasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 4 January 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid