Digital Sales Intern

Work Schedule

Environmental Conditions

Job Description

About Us:

Here at Thermo Fisher Scientific our industry-leading scale means unparalleled commercial reach unique customer access and a global footprint. Our broad customer base from research clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the worlds toughest challenges.

Location/Division Specific Information:

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment chemicals instruments life sciences reagents and consumable supplies.

Discover Impactful Work!

The Digital Sales Intern supports the growth of the high number of low-revenue customers in the UK. This person will join a team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

What will be your day job

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Manage daily customer interactions including responding to quotation requests and handling any issues.
• Contact high-potential customers through phone video call and social media channels to drive revenue growth:
• Understand customer needs assess potential sales growth and identify the level of account manager support required.
• Tailor messaging based on industry-specific challenges business objectives or initiatives.
• Demonstrate how to use our website to find answers and place orders.
• Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics e.g. using LinkedIn to find and approach prospects and work together as a team to continue improving our approach.
• Support the eBusiness team to identify prioritise and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimise profitability.

Education:

• Studying towards a Bachelors degree. Science or Business focus preferred.

Knowledge Skills Abilities:

• Problem solving
• Able to demonstrate persistence and overcoming barriers to find success
• Self-directed and goal-oriented
• Excellent communication skills and able to build rapport
• Comfortable approaching new contacts and able to handle rejection
• Digital mindset able to use technology to maximise impact. Knowledge of how to use social media to grow Sales reach is beneficial.
• Self-awareness and adaptability
• Knowledge of Word Excel and PowerPoint a must SFDC preferred
• Travel across Europe (10%) attend regional national or international meetings