We are looking for a CMDB Manager to own and operate the Configuration Management Database (CMDB) ensuring data accuracy completeness and alignment with compliance requirements such as the Digital Operational Resilience Act (DORA). The role involves managing the lifecycle of Configuration Items (CIs) identifying updating and removing ICT assets business applications and related information enabling risk-informed decision-making and supporting operational resilience across the organization.
Maintain and enhance the CMDB ensuring accurate representation of infrastructure applications services and their relationships. Define and implement CI lifecycle processes classifications and relationships. This includes verifying CI data and ensuring its accurate and complete.
Assist in managing ServiceNow Discovery schedules and resolving basic issues with the Discovery process. This may involve troubleshooting credentials and interpreting log data to diagnose and fix problems.
Help with data audits and reconciliation tasks to identify and correct discrepancies. Ensure the CMDB adheres to established data governance policies.
Generate standard reports and dashboards to monitor CMDB health and data quality. Assist in analyzing this data to help the team identify areas for improvement.
Work with other IT Service Management (ITSM) teams (e.g. Incident Problem Change) to ensure the CMDB is being used correctly and that data supports their processes. Act as a point of contact for CMDB-related questions.
Identify update and remove ICT assets business applications and related information
Keep an eye for topics for gaps improvement and automation
Ensure compliance with DORA BaFin and internal IT governance policies.
Support change management by analyzing CI dependencies and potential impacts.
Collaborate with stakeholders (IT ops security compliance vendors).
Provide auditable records and reports for risk assessments and regulatory reviews.
Drive CMDB maturity through automation process improvement and stakeholder education.
Bachelors degree in Computer Science Information Technology Business Administration or a related field.
3 years in CMDB management configuration management or ITSM
Experience with CMDB tools preferably ServiceNow
Understanding of enterprise IT architecture and CI relationships
Experience supporting compliance/audit activities
Familiarity with change management asset management and incident management
Excellent analytical documentation and stakeholder engagement skills
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.
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Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .
Visit our website to learn more about Diversity Equity & Inclusion at N26.
Required Experience:
Manager
It is with sincere gratitude and appreciation of everything we built together, that we made the tough decision to sharpen our focus on our European business.