Automotive Franchise Operator General Manager | Up to 150K & Weekends Off | Lititz

Job Title:

Automotive Franchise Operator / General Manager

Location:  

100 Crosswinds Drive Lititz United States 17543

Job Overview:

Christian Brothers Automotive is currently seeking a Franchise Operator to lead the team at this state-of-the-art facility. This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The Franchise Operator position is directly responsible for all aspects of the location operations.

Responsibilities include but are not limited to:

   Implement the Christian Brothers Automotive system to achieve store profitability goals
   Develop and implement local marketing activities
   Recruit hire and train local employees as required
   Follow-up communication with customers after repairs are completed
   Manage web portal and online presence
   Manage all employees through coaching and career skill development

Qualifications :

Qualifications:

• At least 5 years experience in automotive repair preferably in Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages car count labor and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills including MS Office
• TekMetric or similar shop management system experience

Physical Requirements:

• Being on your feet for the majority of the workday (standing walking etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Communicating clearly with customers and team members via phone and computer

Additional Information :

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (CBAC) is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment including hiring firing discipline compensation scheduling and supervision.

All of your information is kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is anAt-will employer.

Remote Work :

No

Employment Type :

Full-time