M365 Consultant

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

As an M365 Consultant at Version 1 you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate support business critical applications for our customer manage relationships with key stakeholders and ensure that service level agreements (SLAs) service commitments and project deliverables are met.

Youll be responsible for:

Configuration maintenance and support of SharePoint Online
Administration of Microsoft Teams including governance lifecycle management and user adoption strategies.
Ticket and queue management: Monitor triage and resolve incidents and service requests within defined SLAs using ITSM tools.
Service improvement initiatives: Identify recurring issues propose enhancements and implement automation or process improvements to elevate support quality.
M365 support: Provide expert-level support across the Microsoft 365 suite (Exchange Online OneDrive Teams SharePoint etc.).
Documentation and knowledge base creation: Maintain up-to-date technical documentation SOPs and user guides.
Collaboration with cross-functional teams to support migrations upgrades and new feature rollouts.
Monitoring and reporting: Use analytics and reporting tools to track system health usage trends and support metrics.

Qualifications :

Minimum of 3-5 years experience in an applications management support or development role.
Support knowledge of Microsoft 365 including SharePoint Online Microsoft Teams Exchange Online OneDrive for Business and Power Platform
Experience with ticketing systems (e.g. ServiceNow Jira Fresh service) and ITIL-based support processes.
Demonstrated ability to manage support queues prioritize tasks and meet SLAs.
PowerShell scripting and automation of administrative tasks an advantage.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Excellent communication skills both written and verbal with the ability to explain technical concepts to non-technical users.
Experience with service improvement frameworks (e.g. CSI Lean IT) is a plus.
Microsoft certifications (e.g. MS-700 MS-900 MS-102 or equivalent) are desirable.

Additional Information :

Why Version 1

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance.
Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme.
Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies.
Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Remote Work :

Employment Type :

Full-time

Youll be responsible for:

Configuration maintenance and support of SharePoint Online
Administration of Microsoft Teams including governance lifecycle management and user adoption strategies.
Ticket and queue management: Monitor triage and resolve incidents and service requests within defined SLAs using ITSM tools.
Service improvement initiatives: Identify recurring issues propose enhancements and implement automation or process improvements to elevate support quality.
M365 support: Provide expert-level support across the Microsoft 365 suite (Exchange Online OneDrive Teams SharePoint etc.).
Documentation and knowledge base creation: Maintain up-to-date technical documentation SOPs and user guides.
Collaboration with cross-functional teams to support migrations upgrades and new feature rollouts.
Monitoring and reporting: Use analytics and reporting tools to track system health usage trends and support metrics.

Qualifications :

Minimum of 3-5 years experience in an applications management support or development role.
Support knowledge of Microsoft 365 including SharePoint Online Microsoft Teams Exchange Online OneDrive for Business and Power Platform
Experience with ticketing systems (e.g. ServiceNow Jira Fresh service) and ITIL-based support processes.
Demonstrated ability to manage support queues prioritize tasks and meet SLAs.
PowerShell scripting and automation of administrative tasks an advantage.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Excellent communication skills both written and verbal with the ability to explain technical concepts to non-technical users.
Experience with service improvement frameworks (e.g. CSI Lean IT) is a plus.
Microsoft certifications (e.g. MS-700 MS-900 MS-102 or equivalent) are desirable.

Additional Information :

Why Version 1

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance.
Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme.
Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies.
Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Direct Sales
Hyperion
Financial Services
Financial Concepts
Banking
Oracle EBS
Securities Law
Peoplesoft
Oracle
Financial Management
Workday

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About Company

Version 1

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Were a ... View more

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