Guest Services Representative (Part Time)

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Guest Services Representative

Department: Mapleview Shopping Centre

Position type: Permanent -Part Time

The Guest Services Representative must ensure every customer interaction is carried out in a professional courteous and efficient manner.

• Maintain a thorough knowledge of the shopping centres services amenities/facilities stores/locations promotional activities and comforttools;

• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellentservice;

• Constantly strive to improve and build upon the centres service and seeks new ideas to incorporate into servicemenu;

• Interact with shoppers and retailers in acourteous and efficientmanner;

• Sellshopping centre gift cards and balance sales totransactions;

• Follows gift card and finance policies and procedures;

• Distribute gift card materials to retailer as necessary;

• Projects a positive attitude over the telephone and inperson;

• Assist guests by providing directions/information answering questions and performing other centre specific services such as parcel carry-out and storeescorts;

• Empower and motivate Guest Services teams to create memorable customer experience andinteractions;

• Maintain store knowledge about merchandise price points sales or special events to be able to offer gift or store suggestions based on the shoppersneeds;

• Assist with promotional events in the areas of ballot distribution/collection/sorting GWPs special event ticket salesetc.;

• Act as delegate to facilitate Meet & Greets with group tours;

• Assist Guest Services Supervisor with tracking inventory and advising when stock needs to be re-ordered;

• Be aware of the centres Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in theplan;

• Participatein special projects and assumes other duties and responsibilities as assigned.

KEY REQUIREMENTS

• High schooleducation;

• Previous customer service experiencepreferred;

• Sales experience (transaction management and cash management);

• Positive attitude and a strong desire to provide excellent customerservice;

• Must be able to effectively communicate with shoppers retailers centre Management Service Providers andall ofthe shopping centrepersonnel;

• Must be able to work in afast pacedenvironment with the ability to multi-task while maintaininga high level ofprofessionalism;

• Strong written and oral communication skills multilingual skills aplus;

• Conflict resolution/managementskills;

• Must be friendly approachableproactive and solutionfocused;

• Computer skills (includingExcel and Chrome);

• Flexible and able to work 20 to 35 hours on weekends evenings and be available during malls opening hours.

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Opening Type:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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