Senior Manager Technical Integration Services
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Job Location:
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 245387
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Purpose
Leads and oversees Technical Integration Services in Canada/globally ensuring business strategies plans and initiatives are executed / delivered in compliance with governing regulations internal policies and procedures.
The role is to lead the development implementation and management of onboarding activities for the Banks cash management and payment offerings and work closely with other business units to ensure client services are setup in a timely and accurate manner. Responsibilities also include improving the efficiency of the client onboarding process by working with various partners to develop and test enhancements and coordinating efforts across the other teams involved with client onboarding to achieve synergies and reduce duplicate efforts.
The role will be responsible for achieving objectives in delivering a positive client experience during the onboarding of cash management and payment services. The incumbent will partner with GBP - Sales Commercial Banking Business Service Centres GBP - Product CMCCC and IT&S as well as 3rd party service providers to ensure client objectives can be satisfied or exceeded and to manage customers onboarding expectations and priorities.
A key focus will be to take ownership for the end-to-end life cycle of client implementations including those involving the Banks top-tier clients.
Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge.
- Cultivate effective partnerships with Client & Sales Management Product Technology and Operations.
- Handle issue escalation from project partners and escalate as appropriate to senior management.
- Negotiate and communicate resources scope and critical milestones with all onboarding project partners.
- Represent the client onboarding team to senior members of the Banks business legal credit and compliance teams.
- Oversee the problem resolution process; problems are documented tracked and reported to facilitate timely fixes.
- Respond to ad hoc queries related to the account requests.
- Socializing onboarding knowledge experience and case studies via the RFP process.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
- Builds a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.
Education / Experience / Other Information
- Knowledge of ERP and TMS environments in relation to Cash Management Treasury Operations and payments
- An understanding of the products/services he/she is responsible for supporting;
- Working knowledge of the Banks application systems and their relationships within the Bank;
- Knowledge of the technical aspects of the implementation area including file transfer communication protocols;
- Expert communication/interpersonal/negotiating skills;
- A minimum of 5-8 years Bank and/or related experience complemented by formal education at the University or College level.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
- Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Key Skills
- Project Management Methodology
- Program Management
- SOAP
- Agile
- Oracle EBS
- Apache Pig
- Adobe Experience Manager
- Jira
- Release Management
- Scrum
- SAS
- SDLC
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
