PC Support Technician

Leavenworth, WA - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth KS.

Must be a US Citizen
Must have or be able to obtain and maintain a DoD Secret Security Clearance.
Non-remote (relocation incentive available)

The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Responds to user inquiries and requests and provides technical assistance on PC systems related hardware and software and standard applications.
Install set up relocate configure troubleshoot and support PC/server hardware and software.
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and internet connections.
Diagnose network cable and configuration problems.
Coordinate support with the local Network Enterprise Center.
Services support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Qualifications :

Must be a US citizen.
Must be able to obtain and maintain a DoD Secret Security Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
Two (2) years in a PC Support Techniciant role or relevant field.
Skilled in installing configuring troubleshooting and supporting PC/server hardware and software.
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
Proficient in providing help desk support identifying technical issues and offering temporary solutions.
Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
Windows workstation systems administration training.
Have and maintain a CE certificate in MS Server 2016 Server 2019 Windows 10 or Microsoft Modern Desktop.

Preferred:

Active Secret Clearance.
BA/BS degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP CCNP Security CISA CISSP GCED GCIH etc.).
Associates Degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users.
Ability to function independently and as a team player in a fast-paced environment.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.

Additional Information :

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation reimbursement incentive certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth KS.Must be a US Citizen Must have or be able to obtain and maintain a DoD Secret Security Clearance.Non-remote (relocation incentive available)The PC Support Technician will support the US Army Corrections Command (ACC) A...

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth KS.

Must be a US Citizen
Must have or be able to obtain and maintain a DoD Secret Security Clearance.
Non-remote (relocation incentive available)

Job Responsibilities:

Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Responds to user inquiries and requests and provides technical assistance on PC systems related hardware and software and standard applications.
Install set up relocate configure troubleshoot and support PC/server hardware and software.
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and internet connections.
Diagnose network cable and configuration problems.
Coordinate support with the local Network Enterprise Center.
Services support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Qualifications :

Must be a US citizen.
Must be able to obtain and maintain a DoD Secret Security Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
Two (2) years in a PC Support Techniciant role or relevant field.
Skilled in installing configuring troubleshooting and supporting PC/server hardware and software.
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
Proficient in providing help desk support identifying technical issues and offering temporary solutions.
Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
Windows workstation systems administration training.
Have and maintain a CE certificate in MS Server 2016 Server 2019 Windows 10 or Microsoft Modern Desktop.

Preferred:

Active Secret Clearance.
BA/BS degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP CCNP Security CISA CISSP GCED GCIH etc.).
Associates Degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users.
Ability to function independently and as a team player in a fast-paced environment.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.

Additional Information :

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

MAC
Active Directory
Software Packages
POS
Windows
Dos
Sharepoint
Troubleshoot
Desktop
PC
Powerpoint
hardware
AS 400
Service Calls
CNA

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About Company

Link Solutions, Inc.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. ... View more

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