Partner Success Manager

About AvePoint:

Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes approximately 5000 managed service providers value-added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more visit.

At AvePoint we are committed to investing in our people. Agility passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career make an impact and own (y)our future. Unleash the power of you!

About the position:

Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnershipwillact as a strategic technical resource for high-priority channel accounts driving product adoption retention and growth by leading onboarding enablement and expansion efforts.

Specific responsibilities include but are not limited to:

• Develop success plans for strategic partner accounts by creating metrics to support onboarding product adoption and retention goals.
• Build andmaintainlong-term relationships with key channel partners coordinating enablementeffortsandestablishinga trusted advisor role.
• Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
• Align AvePoints product suite to deliver comprehensive solutions that meet partner businessobjectivesand drive customer success.
• Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
• Collaborate with channel sales teams to understand partner growth strategies andidentifyopportunities to drive adoption and expansion.
• Guide partners through renewal cycles working closely with sales to ensuretimelyand successful contract renewals.
• Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
• Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
• Become a subject matter expert in AvePoints platform to effectively educate and enable partner teams.
• Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
• Lead Quarterly Business Reviews (QBRs) to assess partner performance adoption and future growth opportunities.
• Coordinate technical onboarding andimplementationsupport for partner-led deployments.
• Deliver pre-sales training and certification programs to empower partner sales and technical teams.
• Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
• Identifyupsell and cross-sell opportunities within partner accounts and support execution strategies.
• Collect and communicate partner feedback to internal teams to inform product development and program improvements.
• Ensure partner compliance with program requirements and supportutilizationof incentives and rebates.
• Advocate for successful partners by supporting case study development and reference activities.
• Participate in internal performance reviews to assess partner maturity and recommend strategic actions.

OKIminterested... is this the job for me

We look for people who value agilitypassionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn grow and expand their careers. Bring your aptitude and build upon what you do best for our customers partners team and a Partner Success Manager you will play a critical role as a technical advisor throughout the sales cycle becoming an expert in AvePoints solutions to educate partners build consensus andshowcasehow our platform solves complex Microsoft andmulticloudchallenges.

Other qualities you will need to be a fit for this role include:

• Bachelors degree in a relevant field
• 3 years of experience in a technical consulting role such as technical account management or technical business analysis
• Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
• Proven success in a customer facing pre-sales role proposing software solutions at all levels of a customer organization.
• Strong customer satisfaction customer service adoption and retention experience
• Excellent written/verbal communication organization presentation and project management skills
• Ability to work individually and within a highly collaborative global team setting
• Willingness to learn and adapt in a fast-paced environment
• Strong experience in communicating with different stakeholders and decision makers both internally and externally
• Expert at customer relationship management
• Advanced ability to understand businessobjectivesthrough requirements gathering and analysis
• Impeccable organizational awareness skills
• Have completed or currently Pursuing Certifications such as is a nice to have. If not we will support you in obtaining these with our tuition reimbursement program.

Technical Qualities:

• Experience inIT professionalrelated topics such as server and software installationconfigurationand administration especially for Windows Server Microsoft SQL Server Dynamics CRM SharePoint Microsoft 365 & Azure technologies
• Understanding of Microsoft SharePoint architecture components and configuration including the differences between SharePoint versions and hybrid architecture
• Working knowledge of TCP/IP DNS SMTP and DHCP technologies
• Working knowledge of Microsoft SQL Server IIS and Active Directory
• Broader knowledge of server and cloud offerings in the 365 Azure AWS GoogleCloud is strongly preferred.

The Salary Range for this role is $100000 - $130000. At AvePoint we strive to offer competitive fair and equitable total rewards. The listed salary range represents a good faith estimate with final offers based on location experience skills and qualifications. The listed range reflects base salary only; our total rewards include base salary comprehensive benefits (medical dental vision 401(k) with match unlimited PTO) and depending on the role bonuses commissions or equity (RSUs). We welcome compensation discussionsapply even if your expectations fall outside the range.

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Required Experience:

Manager