Assistant Branch Manager Bowie, MD
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
NASA Federal Credit Union is seeking an Assistant Branch Manager - Bowie MD to share responsibility for the operation of the branch and in the Branch Managers absence assume overall responsibility for the branch. The Assistant Branch Manager (ABM) will need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching coaching and technical development of branch staff. It will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III ATM support etc. The ABM will assist other branches/departments in person or remotely to meet the business needs of the Credit Union. It will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations including compliance funding and reconciliation of new accounts and daily General Ledger settlements. Must have at least 3-5 years Assistant Branch Management experience in a bank or credit union managing both the teller line and the desk side.
Essential Duties and Responsibilities
- Standard Duties:
- Remains cognizant of and adheres to Credit Union policies procedures and regulations pertaining to the Bank Secrecy Act.
- Supports the analysis of sales overtime secret shop cash management and other reports to continually improve the growth efficiency productivity and profitability of the branch.
- Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies community and civic organizations.
- Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
- Has the authority to make exceptions to policy and procedures with respect to application of check holds waiving and refunding service fees and other matters related to member deposit and withdrawal transactions.
- Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.
- Audits the branch to ensure conformity with Credit Union policy procedures safety and security issues regulatory compliance and physical appearance standards.
- Communicates to management recommendations for improving procedures and processes.
- Ensures Core Value expectations are met and that the member experience is courteous attentive and efficient.
- Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.
- May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
- Monitors branch traffic flow and adjusts to ensure efficient service is provided to members.
- Supports the Branch Manager in the preparation and tracking of branch budget.
- May provide support to other Member Services/Operations Departments as directed or needed via email inquiries phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform.
- May perform Membership Officer activities lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions business accounts and specialty accounts.
Operational Support Duties - (Assistant Branch Manager II & III only): Any or all of the following duties may be assigned as directed by management.
- Participates on Corporate project teams:
- Analyzes designs develops evolves and supports programs/products service delivery processes/systems associated with an assigned project.
- May assist with coordinating implementation of project plans testing and preparing test scripts product/program procedures policies and other documents.
- Takes direction from the VP of Retail Services and senior management when working with other managers departments vendors and project team(s) as applicable.
- Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.
- Updates the VP of Retail Services on project progress changes or initiatives taking place.
- Leads and/or participates on special department projects as needed:
- Assists with upgrades patches consolidations integrations
- Responsible for evaluating enhancements releases or new product offerings and makes appropriate recommendations to senior management.
- Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.
Qualifications
- Associate degree is preferred with one to two years related experience
- Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I level
- Assistant Branch Manager levels II and III require: additional experience such as directing larger staffs higher traffic volumes more complex branch service operations or handling operational support duties etc.
$58240 $70720 / Annually
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare 401(k) paid leave and more.
Insurance coverage begins the 1st day of the month following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
Dental Insurance: Generous employer contribution toward premium
Vision Insurance: Generous employer contribution toward premium
Long-term DisabilityInsurance*
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental LifeInsurance
Voluntary Dependent LifeInsurance
VoluntaryShort-term DisabilityInsurance
VoluntaryLong-term Care Insurance
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program*
Identity Theft Protection (Additional fee to add family members)*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.
Work Schedule:
Branch hours vary from branch to branch
Branches are open Monday thru Saturday. Branches with Saturday hours are open from 9:00 to 1:00
Branch Managers may be scheduled to work at other locations as needed including Saturdays
WERE STRONGER TOGETHER
At NASA Federal Credit Union we strive to ensure a culture of collaboration inclusion and opportunity where everyone can feel valued appreciated and respected. We commit to recruit and retain a diverse team with the best talents to live our vision mission and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted 12/29/25
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Listening Skill
- Leadership skills
- Organizational Skill
- Accounting & Finance
- Business Process Skills
- Communication
- Relationship Management
- Strategic Thinking Skills
- Team Player Spirit
- Budgeting Skills
- Marketing Skills
- Management Skill
- Problem Solving Skills
About Company
Banking services nationwide, loans, mortgages, credit cards, checking, mobile banking and more. Discover more about NASA FCU.
