Sales BDC Manager
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Job Location:
Lake Park, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and motivatedSales BDC Managerto lead our Sales Business Development Center (BDC). This role is responsible for managing a team of BDC agents and overseeing the handling of all incoming sales calls and internet leads. The Sales BDC Manager plays a critical role in driving showroom traffic by ensuring timely professional lead response and consistent appointment setting while educating every prospect on the unique customer-focused nature of our dealership.
Key Responsibilities
Manage coach and develop a team of Sales BDC agents to ensure consistent performance and accountability
Oversee the handling ofall incoming sales calls internet leads texts and chats
Ensure every lead is responded to promptly professionally and thoroughly
Driveappointment settingas the primary performance objective of the BDC
Ensure that all prospect questions are answered accurately and in a timely fashion
Train and reinforce proper phone email and text communication best practices
Ensure every prospect is clearly educated on theunique benefits processes and value propositionof our dealership
Monitor lead response times contact rates appointment show rates and conversion metrics
Review call recordings lead activity and CRM usage to maintain high standards
Work closely with Sales Management to align BDC strategy with inventory promotions and sales objectives
Maintain CRM discipline ensuring accurate notes follow-up tasks and lead status updates
Develop and refine scripts word tracks and processes to improve customer experience and results
Qualifications
Proven experience in an automotiveSales BDC or Internet Salesrole
PriorBDC management or team leadership experiencestrongly preferred
Strong phone skills and ability to coach others on effective communication
Deep understanding of appointment-driven sales processes
Highly organized with strong attention to detail and follow-up
Comfortable holding team members accountable to performance metrics
Experience working with automotive CRM systems
Professional demeanor with a customer-first mindset
Required Experience:
Manager
Key Skills
- Information Systems
- Instrument
- Access
- Agriculture
- Corporate Risk Management
- Cement
About Company
We are always looking to add top talent to our team. If you do not see the position you are looking for, apply here and we would be happy to review your resume!...
