Manager AR

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• 2024 Black Book Awards ranked #1 EHR in 11 Specialties
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• 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! Were a team of bright passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMeds global headquarters is based in Boca Raton FL with a growing office in Hyderabad India and a robust remote workforce across the US Chile and Germany.

RCM AR Manager (AR Manager) is a go-to position for the India Operations Team working closely with onshore teams leading the One Team culture essential to success. The manager will be responsible for building mentoring and leading the team to ensure day-to-day operations are running smoothly productivity targets are met a high level of customer service is delivered and overall service delivery is consistently maintained at the highest standards. This position will report to the AVP of Global Operations for BOOST India . If you are experienced and passionate about RCM quality and process improvement are a people-first leader and want to help build our India team from the ground up please apply!

Essential Duties and Responsibilities

1. Build and develop a highly knowledgeable and motivated RCM AR team to ensure high-quality timely service delivery.
2. Bring hands on RCM knowledge with a focus on avoiding the denials and resolving the AR in a highly productive environment
3. Collaborate and communicate with teams across multiple geographical locations to resolve RCM escalations and other RCM business challenges while ensuring ModMeds billing and compliance processes and Standard Operating Procedures (SOPs) are followed.
4. Maintain visibility into the teams projects and provide guidance on RCM best practices to educate team members improve efficiencies and provide deliverables in a timely manner.
5. Work closely with the Quality and Training Teams to drive first-rate RCM performance.
6. Manage the distribution of resources and overall productivity of the team.
7. Monitor and track all issues raised by teams and ensure they are resolved within defined timelines.
8. Provide industry best practice advice and guidance to process improvement and standardization initiatives. Function as a key stakeholder and leader in these meetings and discussions.
9. Review the Practice KPI Trends and ensure that the team identifies and resolves issues promptly and thoroughly.
10. Participate and provide guidance in client escalation discussions.
11. Should be able to adapt to a highly automated work environment bring new ideas to implement technology driven solutions to improve efficiency .
12. Inform leadership and other key stakeholders across the organization of critical findings impacting RCM performance and recommend solutions to improve outcomes.
13. Promote an open-door policy with the team demonstrating an available hands-on leadership style.
14. Closely monitor new client implementations to identify any challenges while simultaneously working with onshore and offshore teams to ensure required knowledge is shared across teams.
15. Work with onshore coordinators to resolve any open issues impacting performance and quality.
16. Perform additional projects and job duties as assigned.

Education Requirements

Bachelors degree preferably in Human Science / Commerce/ Business Administration

Project Management Six Sigma and other related Certifications preferred

Experience and Skills Requirements

• Previous experience as a Quality and Process Improvement champion and people leader required.
• Being hands on with Data Analytics and automation tools and technologies driven by AI
• 12- 15 years of relevant working experience in core Provider RCM of which at least 5 years at a manager l Level leading a Delivery Team of approximately 100 FTEs deployed across various functions; related certification preferred.
• Extensive hands-knowledge of all the workflows and best practices across functions within Physician RCM.
• Prior experience working with multiple teams across geographies in a professional setting; experience managing a start-up operation is a plus.

• Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused supportive workplace aligning to ModMeds culture.

• Able to work during India night shift - this position requires working closely with onshore / offshore teams
• Should be able to relocate to Hyderabad and willing to work full time from the Hyderabad office.

ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned casual and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
• Celebration leave to make your special day even more memorable and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical dental and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US) Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.