Policy and Escalation Specialist

Policy and Escalation Specialist (Issuing)

Netherlands

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Worldline is looking to recruit a Policy and Escalation Specialist to support its 1st Line of defence risk function in the Fraud Centre of Excellence. You will be part of a globally diverse team known for its expertise in card scheme fraud and compliance programmes PSD2 fraud patterns for different payment products and merchant verticals and transaction monitoring within the issuing world. This role offers a unique opportunity to contribute to a team that values innovative solutions and knowledge-sharing playing a pivotal role in upholding Worldlines commitment to prevent fraud risk on an international scale.

Day-to-Day Responsibilities

Monitoring challenging transactions in the scope of financial fraud prevention/detection
Handling fraud escalations in accordance with organisational procedures and agreed SLA
Preventing the company from financial loss by conducting research and data analysis on escalations
Monitoring fraud and chargeback ratio and taking appropriate actions in accordance with Worldline policies
Avoiding the breach of SLA during queue handling
Guiding operational teams in the complexity of fraud prevention and providing training when required
Building the organisational awareness in terms of risk management and fraud prevention

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

Minimum 4 years of professional and educational qualifications that are relevant to this line of work i.e. Finance Accounting Risk Management Business Administration Business Economics or working in fraud management within the financial sector
Knowledge of Payment Facilitators and different levels of acquiring/issuing banking and cooperation/experience with card schemes
The ability to work with queue management tools
Motivation and passion for the prevention of fraud with a problem-solving attitude
Data analytics and attention to detail are second nature to you and you have excellent Microsoft Excel skills
Familiarity with issuing fraud trends and escalation procedures
Excellent communication skills with an eye for detail

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn grow and accelerate your career.
At Worldline our top priority is to engage encourage and develop you to help you improve your potential.
And many more...

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.