Duty Manager or Night Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La Tokyo
Based in Hong Kong the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La a successful pioneer in Asian hospitality and gain quality experience.
シャングリラ 東京
香港を拠点としてアジア太平洋地域を中心にホテルを展開するシャングリラグループアジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリラで上質な経験を積みませんか
Responsibilities職務内容
Manage Front Office operations to ensure smooth daily performance in line with forecasted occupancy
Supervise staffing levels rosters productivity and team organization
Identify training needs and drive continuous service improvement
Foster a positive motivated work environment and promote teamwork
Actively collect guest feedback and coordinate with relevant departments to enhance guest satisfaction
Oversee daily operations including Night Audit duties
Conduct regular inspections of the lobby public areas and back-of-house (BOH)
Ensure safety and security by responding appropriately to emergencies in cooperation with the Security team
予測稼働率に基づきフロントオフィスの円滑なオペレーションを統括
人員配置シフト管理生産性向上を通じてチームをリードしサービス品質の向上を図る
ゲスト満足度および安全安心を最優先に日々の運営を管理する
Qualifications応募資格
Business-level proficiency in both Japanese and English; Japanese language proficiency equivalent toJLPT N2 or higher is required
Must be able to communicate effectively in Japanese in a business environment
Must already hold a valid work authorization permitting employment in Japan
Minimum 3 years of Front Office experience including at least 1 year as a Duty Manager in an international-class hotel
Experience using Opera PMS
Strong customer-oriented mindset with proven leadership and team-building skills
Flexible proactive and able to work effectively in a fast-paced environment
日本語および英語でのビジネスレベルのコミュニケーション能力を有する方
日本語能力試験JLPTN2相当以上必須日本語での業務上のコミュニケーションに支障がないこと
既に日本で就労可能な有効な在留資格を取得していること必須
国際基準のホテルにおいてフロントオフィス経験3年以上Duty Managerとしての経験1年以上
Opera PMSの使用経験を有する方
顧客志向でリーダーシップおよびチームビルディングに優れた方
柔軟性と主体性を持ちスピード感のある環境で働ける方
BENEFITS
- Overtime allowance :Overtime allowance shall be based on actual overtime hours
- Bonus :Determination of the payment of bonus shall be based on the business performance of SLTY the Shangri-La Group and individual performance of the Employee.
- Transportation fare :Actual public transportation fare required to report at the office and to return back home shall be paid (Maximum JPY 30000.-).
- Merit Salary Increment :Salary shall be reviewed once a year based on the achievement of each Employee according the Companys discretion.
- Career development :Shangri-La Group is well known for its internal development program and with the upcoming opening of the Shangri-La in Kyoto there is ample of opportunities in each field.
- Canteen :Free onedaily mealin the company cafeteria and a beverage station available 24 hours a day 7 days a week.
福利厚生
- 残業手当残業手当は実際の残業時間に応じて支給
- 賞与シャングリラ 東京シャングリラグループの業績および従業員個人の業績により支給を決定する
- 交通費支給あり上限30000円-
- 昇給年1回各社員の業績に応じて当社の裁量で給与を見直します
- キャリア開発シャングリラグループは社内開発プログラムに定評があり京都のシャングリラのオープンを控えていることから各分野で十分なチャンスがあります
- 社員食堂勤務日には無料で社員食堂１回の食事や24時間いつでも利用できるドリンクステーションが用意されております
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
