Membership Experience Marketing Coordinator | Full-Time | Ken Garff (Utah) University Center Club

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Under the direction of the Director of Member Experience the Membership Experience Marketing Coordinator plays a key role inour Member Experience Team helping create memorable moments for our Club Members before during and after every visit. This role brings fresh ideas to life by planning and promoting engaging programs events and experiences that strengthen connection and community within the Club.

In addition to supporting daily member-focused initiatives the Coordinatorcontributes to broader marketing efforts that highlight the Clubs brand offerings and special eventsacross multiple channels. Creativity strong organization and a warm outgoing presence are essential as you help deliver exceptional experiences that make every member feel valued and excited to return.

This role pays an hourly rate of $18.00-$22.00

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until March 27 2026.

The Ken Garff University Club is the premier private social club in Rice-Eccles Stadium offering members a place to connect celebrate and thrive. We pride ourselves on creating unforgettable experiences for our diverse member base including University of Utah alumni faculty/staff sports fans and the Salt Lake City community.

Were seeking a dynamic Membership Experience Marketing Coordinator to bring creativity energy and out-of-the-box thinking to our member programming.

Event Marketing Promotion and Visibility:

Day to Day:

• Coordinate and distribute emails to members meeting the clubs communication standards
• Promote events through digital and social media channels email newsletters or other platforms
• Update events and registration information for member programming and events
• Support in completion of new member data entry
• Respond to member communications in a timely manner Zingle Social Accounts Voicemail
• Document member events with photos to be used in newsletters social and club marketing
• Support in ARMI calls and data entry to boost member engagement
• Collaborate with other departments to identify complete and implement one unified annual Club calendar of member events
• Populate event calendar and create event registration confirmations
• Support Member Experience front of house by checking in members for events answering phone calls and making reservations for members.
• Support the Member Experience Team in brainstorming developing and implementing unique and engaging events tailored to the diverse interests of our members including social gatherings networking events family activities and community-focused programs.
• Assist with coordinating all aspects of event setup execution and teardown ensuring smooth and seamless operations.
• Support in vendor coordination including partnering with Office Manager for accounts payable
• Act as the face of the club during events warmly welcoming members fostering connections and addressing their needs while assisting at the front desk to enhance the overall member experience and engagement.
• Gather member feedback during events to continuously improve future programming.
• Work closely with the Membership Sales and Member Experience teams to align events with strategic membership goals.
• Partner with the Membership Assistant and other departments to ensure operational support for events and member programming.
• This job description is not intended to be all-inclusive; the employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Experience:

• 12 years of marketing experience ideally in live entertainment hospitality or venue management.
• Proficiency in Microsoft Office Suite; Canva; experience with event management software (TripleSeat ClubSpot Ungerboeck)is a plus.
• Bachelors degree in marketing Communications Public Relations or related field preferred.

Required Skills & Traits:

• Outgoing and personable with excellent interpersonal and communication skills.
• Creative thinker with a passion for delivering innovative and engaging experiences.
• Highly organized with the ability to manage multiple projects and adapt to changing priorities.
• Proactive and high-energy with a problem-solving mindset and can-do attitude.
• Strong written communication skills with experience creating promotional content.
• Flexibility to work mornings evenings and weekends and holidays as needed to support events and member programming.

Physical Requirements: Standing walking exposure to temperature changes dust fumes or gases climbing/ladders squatting/kneeling reaching grasping pushing/pulling twisting/bending lifting /carrying pushing/pulling up to 100 lbs. on occasion folding/unfolding talking hearing and seeing.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.