Care Center Manager

Care Center Manager Fond Memories

McKinney TX M-F 8AM5PM FT
Pay Range: $80000$85000 (Based on overall skill and experience)

Why This Care Center is Special
Imagine working at one of the largest pet care centers in Texas right in the heart of McKinney where small-town charm meets meaningful impact. This Care Center proudly serves more than 225 veterinary clinics across the state yet still maintains the close-knit personable environment youd expect from a community-rooted team.

Here we are more than a workplace. Were a family of pet lovers dedicated to supporting other families during one of the most meaningful moments of pet ownership: saying goodbye. Every role matters every detail counts and every team member plays a part in honoring the bond between pets and the people who love them.

If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.

About Gateway Services

Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Dont worry if you havent worked in pet aftercare before well provide training!)

Job Overview

The Operations Care Center Manager reporting into the Regional Manager is responsible for day-to-day decision-making and team leadership pertaining to all aspects of operations. The Care Center Manager will also oversee the deployment of corporate strategic plans within the sites operations and the effective and efficient operation of processes in support of the organizations targets for productivity quality customer service excellence revenue Team Member engagement and profitability growth.

Duties & Responsibilities

• Ownership over all day-to-day operations at the Care Center.
• Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
• Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.
• Think and act like an owner demonstrate a strong business acumen when dealing with team members suppliers and customers.
• Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
• Collaborate with corporate Finance Department Regional Manager Managing Director and COO on annual budget development.
• Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.
• Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.
• Coordinate laborrequirements against demand (short-term and medium-term).
• Coordinate tools operating supplies packaging materials and products required to fulfill demand.
• Manage completion of orders from intake to delivery to ensure on-time delivery of orders.
• Maintain dashboards in PeT (our central order tracking and fulfillment software).
• Resolve order exceptions as they arise; work with client care clinics and other departments to drive resolution.
• Monitor pending deliveries and expedite past-due deliveries.
• Maintain and optimize routes for pick-up and delivery efficiency.
• Manage inventory levels of product and supplies and coordinate re-ordering as required.
• Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
• Work in conjunction with HR to hire train and manage a team of technicians ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.
• Verify timecards to ensure accurate biweekly payroll; manage team member expenses.
• Coordinate and/or conduct training for all new and existing team members including New Hire training PeT specific training.
• Develop and maintain strong relationships with pet owners veterinarians and other stakeholders
• Monitor inventory levels and ensure that supplies and equipment are in good working order
• Ensure that the facility is Tour-Ready by always keeping the location clean and well-maintained and that safety measures are in place to protect team members and visitors.
• Ensure equipment preventative maintenance schedules are adhered to.
• Participate in routine audits and continuous improvement activities.
• Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
• Model and reinforce Gateways operational standards by deploying policies standards and procedures.
• Audit the Care Center to identify and close gaps versus Gateways standards.
• Be able to perform all operations and customer service duties including but not limited to loading and unloading crematoriums processing cremains packaging quality control and servicing a route as a driver/customer service representative.
• Manage all local customer relations and interactions (intake viewing and visitations emergency pick-ups etc.).
• Confidently address any and all client concerns (with or without support from other functional areas).
• Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities.
• Perform other duties as required.

Education Training & Qualifications

• High School diploma or equivalent.
• Post-secondary degree or diploma attainment is preferred.
• Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities.
• Certified in Pet Cremation (CPCOP)

Skills & Abilities

• Demonstrated leadership skills with a strong focus on operations and business processes.
• Excellent people management skills with a track record of motivating and empowering team members
• Demonstration of working independently with minimal supervision meeting scheduled timelines and budgets.
• Excellent communication and interpersonal skills with the ability to build lasting relationships with clients and other stakeholders.
• Strong organizational and planning skills with the ability to prioritize tasks and manage conflicting demands.
• Attention to detail and accuracy with a focus on maintaining high standards of quality and safety.
• Demonstrated ability to identify key issues and propose practical solutions.
• High level of integrity and worth ethic.
• Strong attention to detail.

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion.
• Occasionally lifting/moving 100 lbs.
• Regular exposure to high noise environments.
• Regular exposure to high heat environments.
• Overtime and weekend work may be available during busier times.
• Regular handling of deceased pets.

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

What Youll Get

At Gateway we believe in rewarding and supporting our people with more than just a paycheck:

• Employee referral program bring great people into our family and earn rewards
• Medical Dental and Vision Plans with low co-pays designed to support you and your family
• Company-paid Life AD&D and LTD insurance for all full-time employees.
• Critical Illness Accident and Pet Insurance available as voluntary benefits
• 401(k) with employer match we invest in your future
• Great Hearts and Minds Program limited annual subsidy for your dependents education
• Tuition assistance up to $2000 for approved education courses
• Grow with Gateway Program access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
• Established Talent Managementpractices allows our employees to thrive and grow while in our employ
• Employee wellness and support programs accessible in an established Employee Assistance Program
• Paid holidays and PTO so you can rest recharge and enjoy time with family
• Physical activity - Not built to sit behind a desk dont worry this role will get you out and about doing some physical activity
• Sustainability is as important to us as it is to those communities that we serve
• Opportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.

Join Us

If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit