Chief of Staff 2
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Chief of Staff
Location: Remote
Compensation: (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
- Latin America: USD $3200$4200/month
- South Africa: USD $3100$3800/month
Industry: Real Estate Investment / Private Lending
Schedule: Full-time aligned with U.S. CST business hours
About the Company
This organization operates across real estate investing and private lending managing capital investor relationships deal execution and internal operations. The business prioritizes disciplined execution accountability and long-term value creation in a fast-moving environment.
Role Overview
The Chief of Staff is a senior operational leader and internal integrator who serves as the CEOs right-hand partner. This role exists to protect the CEOs time focus and decision-making capacity by owning operational flow communication filtering accountability and execution cadence across the organization.
This is not an assistant role. It is a leadership position responsible for building structure enforcing priorities and ensuring the business runs calmly predictably and without constant CEO involvement. The Chief of Staff enables the CEO to focus on strategy capital decisions deal structuring and high-leverage relationships.
Key Responsibilities
CEO Time Focus and Input Protection
- Own and manage all business-related communication on behalf of the CEO.
- Decide what information reaches the CEO and what does not.
- Draft respond to and route communication independently unless judgment risk or material impact is involved.
- Own the CEOs calendar scheduling travel and meeting preparation.
- Eliminate low-context meetings cold requests and non-priority commitments.
- Ensure the CEO shows up prepared focused and with the right information.
Operational Oversight and Accountability
- Directly manage internal VAs and oversee their execution quality.
- Ensure tasks deadlines and deliverables are completed consistently.
- Coach train and hold team members accountable to defined standards.
- Identify execution gaps and resolve them without escalation.
- Maintain quiet consistent execution across the business.
KPI Ownership and Execution Cadence
- Create and maintain KPIs aligned with business objectives.
- Build daily weekly and monthly reporting rhythms.
- Run or oversee operational huddles and check-ins.
- Ensure meetings have agendas outcomes and documented follow-up.
- Provide concise summaries and recommendations to the CEO.
Process SOP and Decision Support
- Own the creation validation and enforcement of SOPs.
- Pressure-test workflows and refine processes as needed.
- Build systems that scale and persist beyond individuals.
- Make routine operational decisions independently.
- Escalate only when legal reputational or material financial risk exists or when strategic judgment is required.
- Prioritize speed and momentum using sound logic.
Requirements
Hard Requirements (Non-Negotiable)
- Proven experience operating as a senior right-hand to a founder or executive (Chief of Staff Operations Lead Integrator or equivalent).
- Ability to run operations independently without constant direction.
- Strong command of executive-level calendar communication and priority management.
- Experience managing and holding VAs or operational staff accountable.
- Ability to define track and report against KPIs with clear execution cadence.
- Proven experience building documenting and enforcing SOPs.
- High proficiency with operational tools task management systems and reporting workflows.
- Sound decision-making judgment with a clear escalation framework.
Soft Requirements (Equally Critical)
- Calm composed and unreactive under pressure.
- Decisive structured and disciplined.
- Assertive without ego; comfortable saying no to protect priorities.
- Strong situational awareness and judgment.
- Comfortable operating with ambiguity and incomplete information.
- High integrity discretion and loyalty.
- Willing to push back privately and align publicly.
- Bias toward clarity momentum and quiet execution.
About the Candidate
The ideal candidate is a highly capable operator who thrives in ambiguity and complexity can manage up and across the organization and is comfortable making independent decisions. This person naturally brings structure where none exists protects executive focus and holds teams accountable without drama.
Key attributes:
- Experienced in senior operations integration or leadership support roles.
- Exceptional judgment and decision-making ability.
- Calm under pressure assertive without ego and highly organized.
- Comfortable with ambiguity and complex operational ecosystems.
- Loyal discreet and highly trustworthy.
- Motivated to enable executive success and business scalability.
Why This Role Matters
This Chief of Staff position is central to the success of the organization. The right candidate allows the CEO to focus on strategy investor relations and growth by:
- Ensuring the business operates with clarity calm and predictability.
- Driving operational excellence and accountability across the team.
- Creating systems and processes that scale with the business.
- Acting as a force multiplier enabling the CEO and leadership team to achieve high-leverage outcomes without friction.
In short: this is the role that turns strategy into execution chaos into order and vision into measurable results.
What This Role Is Not
- Not an assistant role.
- Not reactive or task-only execution.
- Not a sales or strategy ownership position.
- Not a role for candidates who require step-by-step direction.
What Success Looks Like in the First Year
- The CEO is minimally involved in day-to-day operations.
- Email and calendar run without friction.
- VAs operate with clarity and accountability.
- SOPs are documented used and enforced.
- The business feels calmer more predictable and tightly run.
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
