Finnish Customer Support Greece
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do
Handle truck and bus customer inquiries and complaints via phone email and chat ensuring cases are resolved and closed accurately.
Support customers during vehicle breakdowns (e.g. flat tire engine failure) by identifying the customer vehicle location and coverage and creating cases in the CRM system.
Coordinate roadside assistance by contacting the nearest dealer technician or third-party provider when issues cannot be resolved remotely.
De-escalate customer concerns propose solutions within defined guidelines or escalate cases to second- or third-level support when required.
Respond to customer questions related to service technical issues products and general corporate information.
Drive customer satisfaction retention and loyalty by delivering timely and effective support.
Manage inbound communications related to products sales service appointments and corporate inquiries.
Maintain accurate customer records and ensure proper follow-up in the CRM system.
What You Will Bring
Native or fluent Finnish language skills.
Good command of English for internal communication and documentation.
High school diploma or equivalent qualification.
Basic understanding of automotive roadside assistance procedures.
Experience using knowledge management systems and performing information research.
Prior experience with ticketing systems and roadside assistance is an advantage.
Previous contact center or customer support experience is a plus.
What We Offer
Full relocation support to Greece including flight expenses hotel accommodation and assistance with housing search (at no cost to you).
Competitive monthly salary plus two additional salaries per year.
Health care benefits and access to multiple employee discounts.
Comprehensive training delivered by certified instructors.
Free online Greek language courses.
Modern state-of-the-art offices with comfortable break and relaxation areas.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
