Google Reviews Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Reputation Management Specialist to manage protect and grow the online reputation of our company and our clients across multiple platforms. The role focuses on ethical review generation brand advocacy sentiment management and professional handling of online feedback on platforms such as Google Trustpilot Reddit and other relevant review and discussion channels.
You will be responsible for developing and executing compliant strategies to generate genuine customer reviews monitoring brand mentions responding to feedback and improving overall brand trust and credibility online. This role requires strong judgment excellent written communication skills and a clear understanding of platform policies and ethical reputation management practices.
Develop and execute ethical and compliant review generation strategies for clients and internal brands.
Manage and respond to reviews on platforms including Google Business Profile Trustpilot Reddit and other relevant platforms.
Monitor online brand mentions discussions and sentiment across forums and social platforms.
Handle negative reviews professionally including drafting public responses and coordinating internal resolution steps.
Advocate for brands in online communities while strictly adhering to platform rules and guidelines.
Build and maintain SOPs templates and workflows for review generation and reputation management.
Coordinate with customer service marketing and account teams to align reputation efforts with real customer experiences.
Prepare and present monthly reputation performance reports including review growth ratings sentiment trends and insights.
Requirements
Proven experience in online reputation management review management or brand advocacy.
Hands-on experience with platforms such as Google Reviews Trustpilot and Reddit.
Strong understanding of platform policies and compliance requirements.
Excellent written communication skills with the ability to write professional empathetic and brand-safe responses.
Ability to handle sensitive feedback and escalations calmly and diplomatically.
Strong organizational skills and ability to manage multiple brands or clients simultaneously.
Experience with CRM systems or review monitoring tools is a plus.
Benefits
Opportunity to work with international clients across multiple industries.
Be part of a growing digital and consulting ecosystem.
Performance-driven role with growth and leadership opportunities.
Exposure to multiple platforms and advanced reputation management strategies.
Long-term role with stability for the right candidate.
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
