Customer Service Baggage Supervisor
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Job Location:
Sterling, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Supervisor- Baggage Customer Service
We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation this role youll be responsible for ensuring the safe efficient and timely handling of luggage while maintaining smooth day-to-day operations. Youll oversee a team of handlers coordinate with other departments and uphold high standards of safety and service to enhance the travel experience for all passengers.
Main Responsibilities:
Lead and manage the daily operations of the Baggage Team
Make sure all services meet safety rules airline standards and company policies.
Monitor performance solve problems and improve how things are done.
Manage team schedules staffing needs and workflow to ensure smooth service delivery.
Train coach and support team members to meet high customer service standards.
Track performance and financial results helping the division stay on budget.
Build strong working relationships with airline partners airport staff and other teams.
Stay up to date with industry trends changes in regulations and customer needs.
Help plan for future growth by improving services and finding new opportunities.
Represent the team at meetings events and with external partners.
Qualifications:
High school diploma or equivalent work experience.
Experience as a supervisor or team leader (aviation or transportation a plus).
Strong knowledge of safety procedures and service standards.
Proficient in the English language
Excellent leadership communication and organizational skills.
Experience with managing people schedules and budgets.
Able to work well with different departments and leadership levels.
Comfortable working in a fast-paced changing environment.
Must be able to successfully obtain and maintain a SIDA badge.
Preferred (But Not Required):
Background in aviation customer service or airport operations.
Experience with planning and business development.
Knowledge of aviation technology and wheelchair service systems.
Bilingual especially Spanish or other common airport languages.
Work Environment:
May require early late or weekend hours depending on business needs.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
