Quality Control Lead
Share
Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
YRCI is seeking a full-time Quality Control Lead to support an opportunity with the Department of Commerce (DOC). The well qualified candidate shall:
- Develop and executequality control standards processes across Payroll Processing and Benefits (PP&B) and Contract Center operations to ensurepremium services areprovided to customers.
- Consistently evaluate operations to identify continuous improvement opportunities and update Quality Control (QC) and standards as required.
- Oversight includes the monitoring of day-to-day operations across teams to validate customer interactions are operating at pre-defined standards.
- Effectively and frequently communicate expectations to QCLeads PP&B staff and Contact Center personnel updates and maintain QCplans.
- Conduct root-cause analysis as required on frequent customer complaints or issues.
- Be the primary owner for any improvement plan development execution and oversight (as applicable).
Requirements
Minimum Requirements:
- 8 years Operations Experience.
- Bachelors degree.
- Experience providing supervisory functions.
- Strong leadership and mentoring skills.
- Experience with process improvement and operational analytics.
- Influential in promoting the customer perspective and focused on improving the customer experience.
- Problem solving skills ability to analyze any service issue and resolve expediently.
- Self-motivated self-directed persistent and detail oriented.
- Empower employees through delegation of tasks and projects.
- Manage service delivery to achieve defined Service Level Agreements (SLA).
Preferred Skills:
Federal Human Resources (HR) experience.
Key Skills
- Computer
- IT Audit
- CAD CAM
- ABAP
- Exterior Designing
- HR Operations
About Company
YRCI is a veteran-owned firm offering turn-key shared professional services in human capital & human resources, acquisition management and financial management to federal and commercial clients across the nation from the Washington, DC region.
