Technician Telecommunications Services

JOB SUMMARY
Performs daily work required to support the local and field offices for telephones and voice communications. Receives calls from end users of schools and offices for telephone system wireless telephone and voice line related issues. Helps schedule in-house and contracted installations and repair visits to the schools. Contacts vendors regularly to; report service problems order new services and to manage the accounts. Orders and pays for services equipment materials and supplies needed for the department

ESSENTIAL DUTIES/RESPONSIBILITIES

• Receives work request calls from school and office based employees.
• Creates work orders and forwards them to appropriate personnel.
• Performs department budget management including billing accounts payable/receivable.
• Handles purchasing and procurement for the department.
• Contacts vendors for service installations and repair/emergency related work.
• Invoices and collects money from employees for phone services that were for personal use.
• Sends parts and accessories to end users as needed.
• Provides customer service follow-up calls.
• Practices safe work habits involving self and other employees.
• Performs other related duties as assigned within the same classification or lower.

MINIMUM QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or Equivalency Certificate required.
• Associates Degree in related field of education from a regionally accredited college or university preferred.

Experience

• Three (3) years related administrative experience with proven knowledge and application within the related field required;
• Or an equivalent combination of education and experience which provides the required knowledge skills and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Knowledge Skills Abilities and Other Characteristics

• Knowledge of telephone billing and accounting.
• Excellent oral and written communication skills.
• Ability to work with school system administrators staff and vendors.
• Demonstrates ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing Microsoft Office Suite -Word Excel Outlook and/or PowerPoint preferred).

Licenses and Certifications
Employee must retain active licenses certifications and enrollment as a condition of employment.

• N/A

Driving Requirements

• N/A

LEADERSHIP ROLE

• N/A

PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Standing: under 1/3 percent of the time
• Walking: under 1/3 percent of the time
• Sitting: between 1/3 and 2/3 percent of the time
• Keyboarding: between 1/3 and 2/3 percent of the time
• Talking: between 1/3 and 2/3 percent of the time
• Hearing: between 1/3 and 2/3 percent of the time
• As required by the duties and responsibilities of the position.

Vision
The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

• No special vision requirements

Work Environment
Location

• Office school or similar indoor environment: over 2/3 percent of the time

Noise Level

• Moderate: between 1/3 and 2/3 percent of the time

Weight & Force
Lifting and carrying requirements

• Up to 10 pounds: under 1/3 percent of the time

Travel Requirements

• N/A

JOB INFORMATION

ORGANIZATION

HR JOB INFORMATION

VR# 26083

Required Experience:

IC