Field Service Technician

• Competitive weekly pay.
• Flexible hours.
• Medical Insurance.
• Dental Insurance.
• Paid time off.
• Paid Holidays.
• Family culture.

• Perform warranty work related to windows sliding glass doors and entry doors.
  • Sash replacement.
  • IGU replacement.
• Final punch out; caps and covers.
• Maintain strong knowledge of products and service policies.
• Schedule service appointments with customers.
• Resolve customer issues by determining cause of problem facilitating a resolution and timely following up with customers.
• Accurately update customer accounts and records in CRM.
• Follow standard operating procedures.
• Prepare service report for management.
  • Number of services performed.
  • % of completion.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

• Two to three years of experience as a window and door field service technician.
• Strong work ethic and detail-oriented.
• Ability to multi-task prioritize and manage time effectively.
• Excellent customer service skills including active listening critical thinking and desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word Excel and Outlook applications.
• Phone skills including familiarity with VoIP or multi-line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.

Come work for Americas Exterior Remodeler offering quality windows doors siding roofing shutters and more with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry our promise has remained constant since our start in 1995 Superior Products Professionally Installed at a Guaranteed Low Price.

Window World is a full-service exterior remodeler and has sold and installed over windows to date includingwindows annually since 2009. In addition to being Americas largest replacement window and exterior remodeling company Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers homes then manages every step of the process through product ordering and final install. Customers enjoy Window Worlds professional and honest sales process as well as top-notch product installations and service all from a single company.

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.