Field Service Technician

• Competitive weekly pay.
• Flexible hours.
• Organized warehouse for easy pickup of products and materials.
• Paid time off.
• Paid Holidays.
• Family culture.

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products policies and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments product installations and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem facilitating a resolution and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

• Strong work ethic and detail-oriented.
• Ability to multi-task prioritize and manage time effectively.
• Excellent customer service skills including active listening critical thinking and desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word Excel and Outlook applications.
• Phone skills including familiarity with VoIP or multi-line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Come work for Americas Exterior Remodeler offering quality windows doors siding roofing shutters and more with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry our promise has remained constant since our start in 1995 Superior Products Professionally Installed at a Guaranteed Low Price.

Window World is a full-service exterior remodeler and has sold and installed over windows to date includingwindows annually since 2009. In addition to being Americas largest replacement window and exterior remodeling company Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers homes then manages every step of the process through product ordering and final install. Customers enjoy Window Worlds professional and honest sales process as well as top-notch product installations and service all from a single company.

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.