Junior Team Leader – Training & Project Support with Italian and FrenchGerman
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job title:
Junior Team Leader Training & Project Support with Italian and French/GermanJob Description:
Your responsibilities:
Driving the quality and quantity of outputs from all assigned customer associates
Ensuring customer associates develop the required specialist knowledge communication requirements and process knowledge to deliver the best results.
Control of deployment times (e.g. duty roster breaks)
Productivity: target achievement regarding operational project-specific key figures
Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
Performance management and maintaining adherence to required standards processes and workflows
Follow-up and control of quality assurance
Conducting employee reviews
Maintaining project documentation and the associated tools
Planning and follow-up (reviews) of training courses for customer associates
Organising and implementation of team meetings and briefings
Preparing of required reports and presentations
Answering front line calls for a minimum period agreed
Conducting coaching sessions
Providing in-line support
Acting as contact person for violations of guidelines
Handling of Supervisor Calls
Holding a role model function in the areas of information security/data protection and occupational safety.
Our Requirements:
At least 1 year relevant experience
Fluency in Italian (C1) and: French (C1) or German (C1)
Good level of English (B2) would be considered an advantage
Customer-oriented thinking and acting
Excellent communication skills
Whats in it for you:
Food stamps
Additional medical insurance
Friendly work atmosphere and positive environment
A multinational environment with strong ties to UK business culture
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Youll be joining a network of 34000 experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope youll do next:
Click Apply now to fill out our short application form so that we can find out more about you.
Location:
SofiaBulgariaTime Type:
Full timeContract Type:
PermanentRequired Experience:
Junior IC
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
