SAINT LAURENT Client Advisor

Summary

客户顾问 Client Advisor


关于SAINT LAURENT

YVES SAINT LAURENT于1961年成立是首个女装订造服品牌于1966年以 RIVE GAUCHE 系列演绎奢华READY-TO-WEAR的现代概念标志着年青活力及自由生活态度全面改革社会文化面貌也是时装现代化的里程碑
1999年KERING集团奢侈品牌收购YVES SAINT LAURENT并于2016年4月委任ANTHONY VACCARELLO为品牌创作总监进一步带领品牌在奢华商品界顶峰大展创意
SAINT LAURENT现有系列包括男女装成衣鞋履手袋小型皮具珠宝丝巾领带及眼镜

ABOUT SAINT LAURENT

Founded in 1961 Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called Rive Gauche synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999 the luxury goods division of the Kering Group acquired Yves Saint Laurent and under the creative direction of Anthony Vaccarello since April 2016 continues to position the house at the summit of the luxury universe.
Today Saint Laurent collections include womens and mens ready-to-wear shoes handbags small leather goods jewelry scarves ties and eyewear.

我们现在正在寻找一名客户顾问汇报上级为店铺经理我们期待您能够加入我们充满活力的中国团队
We are currently seeking a Client Advisor who will report to the Store Director as part of our dynamic team in China.

职位概述

您将积极参与门店销售工作帮助实现关键指标为所有外部和内部客户提供独特而又令人经久难忘的优质体验此外还需为管理团队和同事提供支持同时始终如一地坚持我们的品牌价值观形象和标准

ROLE

You will contribute actively to the store sales and key indicators achievement. Providing a unique memorable sophisticated and everlasting experience to all external and internal clients. Also supporting the management team and colleagues while consistently upholding our Maison values image and standards.

岗位职责

为所有来访者和客户提供卓越的客户和售后服务
积极建立并维护客户关系以客户为中心明确客户需求并预测其未来需求
建立完善的客户资料档确保能够主动开展业务并促进业务的持续发展
通过掌握商业思维和创业式方法推动业绩并超越个人销售目标和 KPI 目标
知道如何为客户打造个性百搭经典的造型并展现出自己对时尚文化的热情
对客户表现出坦诚的态度与客户建立独特的联系
以专业真诚的方式与客户和同事沟通
有效地利用所有可用的工具来优化业务机会
积极支持前台和后勤团队帮助他们达成目标富有整体团队精神
遵守并执行公司的所有政策和运营流程

MISSION

Provide an outstanding client and after-sale service to all visitors and clients
Show passion in connecting and reconnecting with clients putting them at the center identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Know how to create personalized versatile and timeless silhouettes for the client and demonstrate your passion for the fashion culture
Show a transparent and genuine attitude with the client and create a unique connection with them
Communicate in a professional and authentic way with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support the front and back-of-house teams their achievements and ultimately the overall team spirit
Adhere to all company policies and operational procedures and follow them

任职要求

在相关领域例如时装配饰零售客户服务或豪华酒店具有出色的专业经验能够以客户的期望为中心提供高质量服务
有个人品味并对时尚文化充满热情喜欢打造个性化的造型
具有商业思维方面的天赋和创业精神
具有开放的心态希望加入重视大胆创新和真诚的公司
具有强大的团队精神致力于实现团队的共同目标
能够轻松使用各种工具和应用程序可快速掌握新技术
喜欢在节奏明快的环境中工作善于辨别工作的轻重缓急并同时处理多项工作
积极主动充满热情具有解决问题的态度
掌握基本英语和熟练当地语言具有出色的听说读写能力
乐于接受变化将其视为成长和发展的机会

PROFILE

A preferred professional experience in providing a high-quality service focused on Client expectations i.e. in fashion & accessory retail customer service or luxury hospitality
Have personal taste and passion for the fashion culture like to create personalized looks
Have a natural business mindset and an entrepreneurial spirit
Open-minded and looking for a company valuing audacity and authenticity
Strong team spirit to achieve common goals
At ease with using tools and applications learns fast with new technologies
Motivation to work in a fast-paced environment able to multitask & prioritize
Proactive enthusiastic & with a problem-solving attitude
Excellent written oral & listening skills in English and local language
Embrace change and see it as an opportunity to grow and develop

Saint Laurent 致力于打造多元化的工作团队 我们相信所有形式的多元化 - 性别年龄国籍文化宗教信仰和性取向等 - 能够丰富我们的团队 多元化为员工们提供了展现个人和集体才能的机会它有助于培养我们适应这个不断变化的世界的能力 作为一个崇尚平等机会的雇主我们欢迎并且会考虑所有不同背景合适应聘者的申请

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

Job Description

客户顾问 Client Advisor

关于SAINT LAURENT

YVES SAINT LAURENT于1961年成立是首个女装订造服品牌于1966年以 RIVE GAUCHE 系列演绎奢华READY-TO-WEAR的现代概念标志着年青活力及自由生活态度全面改革社会文化面貌也是时装现代化的里程碑

1999年KERING集团奢侈品牌收购YVES SAINT LAURENT并于2016年4月委任ANTHONY VACCARELLO为品牌创作总监进一步带领品牌在奢华商品界顶峰大展创意

SAINT LAURENT现有系列包括男女装成衣鞋履手袋小型皮具珠宝丝巾领带及眼镜

ABOUT SAINT LAURENT

Founded in 1961 Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called Rive Gauche synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999 the luxury goods division of the Kering Group acquired Yves Saint Laurent and under the creative direction of Anthony Vaccarello since April 2016 continues to position the house at the summit of the luxury universe.

Today Saint Laurent collections include womens and mens ready-to-wear shoes handbags small leather goods jewelry scarves ties and eyewear.

我们现在正在寻找一名客户顾问汇报上级为店铺经理我们期待您能够加入我们充满活力的中国团队

We are currently seeking a Client Advisor who will report to the Store Director as part of our dynamic team in China.

职位概述

您将积极参与门店销售工作帮助实现关键指标为所有外部和内部客户提供独特而又令人经久难忘的优质体验此外还需为管理团队和同事提供支持同时始终如一地坚持我们的品牌价值观形象和标准

ROLE

You will contribute actively to the store sales and key indicators achievement. Providing a unique memorable sophisticated and everlasting experience to all external and internal clients. Also supporting the management team and colleagues while consistently upholding our Maison values image and standards.

岗位职责

• 为所有来访者和客户提供卓越的客户和售后服务
• 积极建立并维护客户关系以客户为中心明确客户需求并预测其未来需求
• 建立完善的客户资料档确保能够主动开展业务并促进业务的持续发展
• 通过掌握商业思维和创业式方法推动业绩并超越个人销售目标和 KPI 目标
• 知道如何为客户打造个性百搭经典的造型并展现出自己对时尚文化的热情
• 对客户表现出坦诚的态度与客户建立独特的联系
• 以专业真诚的方式与客户和同事沟通
• 有效地利用所有可用的工具来优化业务机会
• 积极支持前台和后勤团队帮助他们达成目标富有整体团队精神
• 遵守并执行公司的所有政策和运营流程

MISSION

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients putting them at the center identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized versatile and timeless silhouettes for the client and demonstrate your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

任职要求

• 在相关领域例如时装配饰零售客户服务或豪华酒店具有出色的专业经验能够以客户的期望为中心提供高质量服务
• 有个人品味并对时尚文化充满热情喜欢打造个性化的造型
• 具有商业思维方面的天赋和创业精神
• 具有开放的心态希望加入重视大胆创新和真诚的公司
• 具有强大的团队精神致力于实现团队的共同目标
• 能够轻松使用各种工具和应用程序可快速掌握新技术
• 喜欢在节奏明快的环境中工作善于辨别工作的轻重缓急并同时处理多项工作
• 积极主动充满热情具有解决问题的态度
• 掌握基本英语和熟练当地语言具有出色的听说读写能力
• 乐于接受变化将其视为成长和发展的机会

PROFILE

• A preferred professional experience in providing a high-quality service focused on Client expectations i.e. in fashion & accessory retail customer service or luxury hospitality
• Have personal taste and passion for the fashion culture like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications learns fast with new technologies
• Motivation to work in a fast-paced environment able to multitask & prioritize
• Proactive enthusiastic & with a problem-solving attitude
• Excellent written oral & listening skills in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent 致力于打造多元化的工作团队 我们相信所有形式的多元化 - 性别年龄国籍文化宗教信仰和性取向等 - 能够丰富我们的团队 多元化为员工们提供了展现个人和集体才能的机会它有助于培养我们适应这个不断变化的世界的能力 作为一个崇尚平等机会的雇主我们欢迎并且会考虑所有不同背景合适应聘者的申请

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

Job Type

Fixed Term (Fixed Term)

Start Date

Schedule

Full time

Organization

YVES SAINT LAURENT (SHANGHAI) TRADING LIMITED