Client Service Analyst

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Your Team Responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology usage interpretational and technical questions on our line of products and services. Client contact is primarily via email and telephone but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities

Learn and understand our application tools user account maintenance and functionalities.
Learn and understand all levels of Analytics products (BarraOne/BPM/Risk Manager) and level 0 of Index ESG and Real Asset products as part of the OneMSCI Analyst team
Learn and understand the various market and financial portfolio and risk management concepts used in our application tools
Assist the team with day-to-day query allocation and satisfactory resolution of operational data and intermediate analytics client queries using combined knowledge of BarraOne/BPM/Risk Manager financial quantitative tools market and financial risk methodologies and other risk management concepts
Participate in developing client relationships through proactive follow up on issues raised by clients
Maintain relationships by ensuring relevant product information is shared with clients
Provide client feedback to the Coverage Product Management Research and Production groups

Your skills and experience that will help you excel

A self-starter who is highly motivated and can work individually and within a team
Strong interest in the financial investment process and familiar with international financial institutions and global financial markets
Strong analytic quantitative and problem-solving skills
Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines and keen attention to details
Ability to comprehend simplify and communicate complex concepts or methodologies verbally and in writing via the English and Mandarin language to clients and internal stakeholders
Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function geography and business line
Ability to develop value-added contributions to both internal and external clients

About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

Flexible working arrangements advanced technology and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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Required Experience:

Your Team ResponsibilitiesThe MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology usage interpretational and tec...