Remote Client Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Help Us Deliver a Client Experience People Remember
At GC Realty & Development we believe great property management starts with clear communication fast follow-through and full ownership. Our clients trust us with their investments and we take that responsibility seriously.
Were hiring a Client Experience Coordinator to serve as a dedicated point of contact for property owners-someone who can manage details handle tough conversations with confidence and keep things moving even when priorities shift.
This role is ideal for someone who enjoys being relied on and takes pride in doing things right the first time.
What Youll Do
As a Client Experience Coordinator youll guide property owners through day-to-day property management interactions while coordinating internally to ensure issues are handled efficiently and professionally.
Youll balance urgency with accuracy empathy with decisiveness and communication with execution.
Key Responsibilities
Serve as the primary contact for assigned property owners
Respond to owner emails calls and texts promptly (within 2 hours)
Execute proactive monthly communication across key client touchpoints
Coordinate owner approvals for work orders turnovers and capital items
Review property financials and clearly explain statements concessions and ROI
Support collections conversations with professionalism and transparency
Collaborate with leasing maintenance and accounting teams to ensure alignment
Track vacant units and coordinate follow-ups with leasing when needed
Participate in resident renewals negotiations and escalations as required
This Role Is a Fit If You:
Take ownership and follow through without being chased
Stay calm and organized in fast-moving environments
Communicate clearly confidently and respectfully
Can handle difficult conversations without avoiding them
Care about delivering a high-quality client experience-not just closing tickets
Requirements
2 years of client-facing residential property management experience
Strong written and verbal English communication skills
Ability to manage multiple priorities simultaneously
Comfort working with property management systems and internal workflows
High attention to detail and sound judgment
Compensation & Work Setup
Pay: Starting at $10 per hour
Location: 100% remote
Work Environment: Quiet reliable home setup required
About GC Realty & Development
GC Realty & Development is Chicagos premier property management firm specializing in single-family homes and small multifamily properties. For over 20 years weve delivered a responsive systems-driven approach that gives investors peace of mind and their time back.
If youre proactive accountable and ready to make an impact-apply today.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Chicago property management at its best. Let GC Realty & Development, LLC, Chicago's responsive property manager, and their expert team care for your Chicago rental home.
