Commercial Product Operations Manager

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

The Commercial Product Operations Manager owns the operational design evolution and optimization of the commercial environment that holds Sales and Customer Success at Doctoralia México.

This role treats the commercial stack (processes tools data and insights) as a product: something to be intentionally designed continuously improved and measured by its impact on growth retention and pricing.

As an initial time-bound responsibility the role will locally lead the stabilization and orderly closure of the Salesforce implementation. Once completed the roles permanent focus will be on commercial product operations data quality and forward-looking analytics.

This is not a Revenue Operations or Sales Operations execution role.

Key Responsibilities

Phase 1 Salesforce Stabilization (Finite)

Overview of the delivery of the remaining Salesforce backlog post-implementation
Coordinate with Sales Marketing Customer Success RevOps and global teams
Ensure platform stability and report the introduction of new bugs
Document root cause and impact
Coordinate resolution with responsible teams
Track closure and communicate status
When issues are detected:
Ensure Salesforce dashboards fully cover final user needs
Define and execute clear criteria for formally closing the Salesforce initiative

This phase focuses on governance prioritization and cross-team coordination rather than hands-on configuration

Phase 2 Permanent Responsibilities

Commercial Product Operations

Identify and assess business needs for Sales and CS enablement tools lead vendor evaluation processes and partner with global stakeholders to drive adoption and implementation.
Translate commercial needs into system data or process improvements
Prioritize initiatives based on business impact rather than functional demand
Act as the interface between commercial teams and Product Tech and Ops functions

Data Quality & Governance

Define standards for data consistency completeness and reliability
Delegate and oversee database cleaning and hygiene efforts
Ensure that commercial decisions are based on trustworthy data

Strategic Analysis & Insights

Move the team away from ad-hoc reporting toward structured insight generation
Identify improvement opportunities and promote initiatives to boost efficiency towards future growth; track results and challenge execution
Coordinate multi/departmental projects and monitor results
Produce clear actionable recommendations for Sales and Customer Success leadership
Partner with leadership to test validate and operationalize proposals

What This Role Is Not

A Revenue Operations or Sales Operations execution role
A Salesforce administrator position
A quota compensation or forecasting role
A BI or ad-hoc reporting function

Qualifications :

What Were Looking For

Experience

Experience in Product Operations Commercial Product Revenue Strategy or similar roles
Strong exposure to Sales and Customer Success environments without owning their execution
Experience working with complex commercial systems (Salesforce or equivalent)
Proven ability to lead analysts toward insight and recommendation not just reporting
Strong stakeholder management across local and global teams

Skills & Mindset

Structured problem solving and prioritization
Data-driven decision making with business context
Clear written and verbal communication
Comfort making trade-offs and saying no when needed

Nice to Have

Experience in SaaS marketplaces or health-tech
Background in consulting strategy or product operations

Información adicional :

Why Join Doctoralia

High-impact role with direct influence on growth and retention
Ownership of a critical commercial system treated as a product
Opportunity to shape how Sales and CS operate long-term
Collaborative international environment with real autonomy

Remote Work :

Employment Type :

Full-time

Role OverviewThe Commercial Product Operations Manager owns the operational design evolution and optimization of the commercial environment that holds Sales and Customer Success at Doctoralia México.This role treats the commercial stack (processes tools data and insights) as a product: something to ...