Operations Manager- Citizenship & Residency Programs
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Enjaz Consultancy is looking for a dynamic and results-driven professional to lead and optimize the day-to-day operations of our Citizenship by Investment (CBI) and Residency by Investment (RBI) business. The successful candidate will ensure efficient case processing strict regulatory compliance seamless cross-departmental coordination and the delivery of exceptional client services.
This role is critical in scaling operations maintaining compliance with international CBI/RBI regulations and ensuring smooth collaboration between Legal Sales Compliance Finance Client Relations and Government Liaison teams.
Key Responsibilities
- Oversee end-to-end operational workflows for CBI/RBI applications from client onboarding to final approvals and passport issuance.
- Coordinate effectively across internal departments including Sales Legal Compliance Finance and Client Relations.
- Ensure full compliance with CBI/RBI program regulations government requirements and KYC/AML procedures.
- Lead train and manage operations case processing and administrative teams.
- Develop document and continuously improve standard operating procedures (SOPs) and internal workflows.
- Supervise CRM and case management systems to ensure data accuracy reporting integrity and workflow efficiency.
- Serve as the escalation point for complex operational or client-related issues.
- Support strategic initiatives new program launches and business expansion efforts.
Requirements
- Bachelors degree in Business Administration Operations Management Law or a related field.
- Masters degree or relevant professional certifications are a plus.
- Minimum 35 years of experience in operations management preferably within:
- Citizenship or Residency by Investment programs
- Immigration consultancy
- Legal financial services or other regulated professional services
- Proven experience in managing multi-jurisdictional compliance-heavy operations.
- Strong team leadership experience.
- Strong knowledge of CBI/RBI programs and application workflows.
- Excellent organizational planning and process-management skills.
- Strong leadership and people-management capabilities.
- High attention to detail and compliance orientation.
- Ability to work under pressure and meet deadlines.
- Excellent communication and stakeholder management skills.
- Analytical mindset with strong problem-solving abilities.
- Proficiency in CRM and case management systems.
- Integrity confidentiality and professionalism.
- Proactive solution-oriented and adaptable to regulatory changes.
Required Skills:
Enjaz Consultancy is looking for a dynamic and results-driven professional to lead and optimize the day-to-day operations of our Citizenship by Investment (CBI) and Residency by Investment (RBI) business. The successful candidate will ensure efficient case processing strict regulatory compliance seamless cross-departmental coordination and the delivery of exceptional client services. This role is critical in scaling operations maintaining compliance with international CBI/RBI regulations and ensuring smooth collaboration between Legal Sales Compliance Finance Client Relations and Government Liaison teams.
Required Education:
Bachelors degree in Business Administration Operations Management Law or a related degree or relevant professional certifications are a 35 years of experience in operations management preferably within:Citizenship or Residency by Investment programsImmigration consultancyLegal financial services or other regulated professional servicesProven experience in managing multi-jurisdictional compliance-heavy team leadership experience.
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Enjaz Consultancy & Enterprise Management (S.A.E) is an Egyptian based and owned company engaged in Human Resources Consultancy, Multi - Process Outsourcing Solutions, Development Solutions and Psychometric People Assessment. Enjaz HR leaders are committed to deliver the solutions t ... View more
