Field Support Engineer
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Job Location:
Houston, MS - USA
Yearly Salary:
USD 77000 - 100000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About Paladin
Paladin builds Drone-as-First-Responder systems that get eyes on emergencies in under 90 seconds. Our autonomous drones LTE connectivity and Watchtower platform help police fire and EMS make faster safer decisions.
Paladin systems support thousands of missions every week delivering real-time aerial intelligence to public safety agencies across the country. Kaizencontinuous improvementis core to how we build deploy and operate life-saving technology.
Role Summary
As a Field Support Engineer you are the technical backbone of Paladins customer deployments. You work directly with public safety agencies to install support and maintain autonomous drone systems in mission-critical environments.
You are Paladins on-site representativeowning system reliability in the field resolving complex hardware and software issues and translating real-world operational insights into actionable feedback for engineering product and operations teams. This role blends hands-on field work remote troubleshooting and customer-facing technical leadership.
What Youll do
- Deploy install and commission Paladin drone systems at customer sites ensuring systems meet operational and safety requirements.
- Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software firmware networking/LTE and on-site hardware setups (docks sensors EXT/compute cabling).
- Diagnose and resolve system failures; perform maintenance repairs upgrades and component replacements across drone docks sensors compute and networking equipment.
- Support customer training operational readiness and best practices to ensure reliable day-to-day system use.
- Collect logs diagnostics and field data to support root-cause analysis and long-term reliability improvements.
- Work closely with Engineering Product and Customer Success teams to resolve issues improve deployments and harden systems for scale.
- Document field issues resolutions and best practices to improve internal processes and customer outcomes.
- Travel frequently to customer sites across the U.S. to support deployments maintenance and escalations.
Qualifications
- Bachelors degree in Engineering Computer Science or a related technical field (or equivalent hands-on experience)
- 2 years of experience in field engineering technical support systems engineering or similar roles
- Strong troubleshooting skills across hardware software and networking systems
- Experience working with Linux-based systems or embedded platforms
- Comfortable working in customer-facing mission-critical environments
- Strong communication skills with a calm professional demeanor under pressure
- Ability to travel frequently and work flexible hours when needed
- Valid drivers license
Nice to Have
- Experience supporting UAVs robotics autonomous systems or IoT devices
- Familiarity with networking concepts (LTE VPNs firewalls TCP/IP)
- Experience working with public safety government or regulated environments
- Hands-on experience with mechanical or electrical systems
- FAA Part 107 certification (or willingness to obtain)
On-Call & Travel Expectations
- On-call: Participates in and manages a 24/7 rotation; off-hours and weekends as needed.
- Travel: 3060% variable; spikes for critical incidents new city launches and complex integrations.
What We Offer
- Competitive salary and equity packages.
- Health dental and vision insurance.
- Unlimited PTO and paid holidays.
- A mission-driven innovative company culture.
- A collaborative fast-paced environment where your work creates real impact.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Equipped with the latest in LTE-enabled drone technology, First Responders can increase their situational awareness, operate more effectively, and save lives.
