Referral Management Specialist Columbia, SC

Job Description Summary

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Cost Center

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Job Description

Multiple open positions: Full-time Part-time PRN

The Referral Management Specialist I reports directly to the Call Center Manager. Under general supervision the Referral Management Specialist I is responsible for scheduling appointments across various specialties which includes their primary assigned service a secondary specialty/service and a tertiary specialty/service all within a call center environment that utilizes an automated scheduling system.

The triage of patient calls is conducted according to established algorithms which involve addressing inquiries resolving issues and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Moreover this role entails the responsibility of keeping current knowledge of all services and protocols which includes but is not limited to handling incoming scheduling and clinical calls managing faxes and processing referrals. It also involves the meticulous collection of accurate data which encompasses demographic information physician details insurance employment next of kin emergency contacts and other miscellaneous information essential for completing the patients profile. This position exemplifies the highest standards of customer service attentiveness and consideration in every aspect.

Minimum Education and Experience:

High school diploma or equivalent (GED) and two years experience in a Medical Office Call Center and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows Excel and Intranet/Internet navigation tools as well as system content is essential. Strong demonstrated verbal written problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients physicians and departmental partners.

Required Licensure Certifications Registrations: N/A

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

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