Coordinator, Domestic Adoption Programs

Spence-Chapin Services To Families And Children

Job Location:

New York City, NY - USA

Yearly Salary: USD 30 - 35

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

The Coordinator of the Domestic Adoption Program will have administrative as well as client-facing duties within the department. The ideal candidate will provide support to all team members juggle priorities and have excellent attention to detail on all documents and projects. This individual will maintain effective workflows as well as physical and digital client records. To be successful in this role the Coordinator should have exceptional organizational skills along with the ability to prioritize tasks and meet deadlines. This is a full-time in-person position with an annual salary range of $55000-$60000 commensurate with experience.

Spence-Chapin is a non-profit organization based in New York City that has been providing adoption services and adoption support for more than 110 years. At Spence-Chapin we believe that every child deserves a family and we work tirelessly to advocate for children in need of a permanent loving home. Over our history Spence-Chapin has served more than 25000 children women and families through our main program areas: Comprehensive Domestic and International Adoption Programs; Birth Parent Services; Well-being Services; and International Humanitarian Aid through programs like our Granny Program to support children living in orphanages overseas.

Our work is made possible by individuals dedicated to our staff. At Spence-Chapin we find joy in celebrating each other our co-workers and our clients. Everyone is treated with respect and dignity to strengthen the vibrancy of our community. We celebrate a culture of excellence inclusivity compassion flexibility and support. Spence-Chapin offers a competitive benefits package that includes full health benefits generous PTO and holiday schedule HRA & FSA plans life insurance retirement plan with employer contribution paid maternity/paternity/adoption leave commuter benefits and more. Being part of the Spence-Chapin team is being part of a legacy which for more than 110 years has provided critical services to children women and families around the world.

Key Performance Indicators Adoptive Parent Case Management

Collect adoptive parent home study documentation and review it for completeness and consistency
Communicate professionally and in a timely manner with adoptive applicants regarding deadlines and provide guidance through the paperwork process
Track expiration dates of clients documentation and initiate updates with the clients
Track deadlines of post-adoption visits and alert the family and social worker to such deadlines
Create and manage physical and electronic case files from application through post-adoption
Work with adoptive applicants to create their family profiles
Manage attendance records of events attended by pre-adoptive and adoptive parents ensuring that all registrants receive tailored follow-up after an event
other administrative duties as needed

Education & Experience

Experience in an administrative support role required
Experience in working with sensitive populations particularly children and families preferred
Bachelors Degree required
Knowledge of and sensitivity to cultural diversity and cross-cultural issues
Competency of NS Office - Proficiency in Word Excel PowerPoint and Outlook
Experience with database platforms a plus

Key Competencies

Excellent oral and written communication skills
Strong organizational skills
A commitment to the full breadth of responsibilities of this position
Ability to work in-person at the agencys Manhattan office
Problem-solving mindset with customer-service lens

Required Experience:

Junior IC

Collect adoptive parent home study documentation and review it for completeness and consistency
Communicate professionally and in a timely manner with adoptive applicants regarding deadlines and provide guidance through the paperwork process
Track expiration dates of clients documentation and initiate updates with the clients
Track deadlines of post-adoption visits and alert the family and social worker to such deadlines
Create and manage physical and electronic case files from application through post-adoption
Work with adoptive applicants to create their family profiles
Manage attendance records of events attended by pre-adoptive and adoptive parents ensuring that all registrants receive tailored follow-up after an event
other administrative duties as needed

Education & Experience

Experience in an administrative support role required
Experience in working with sensitive populations particularly children and families preferred
Bachelors Degree required
Knowledge of and sensitivity to cultural diversity and cross-cultural issues
Competency of NS Office - Proficiency in Word Excel PowerPoint and Outlook
Experience with database platforms a plus

Key Competencies