University Student Service Asst. II

The University of Oklahoma Bursar Services office seeks a customer-service oriented individual to serve as a Student Loan Counselor. This position is part of a small team of individuals who work with current and former University of Oklahoma students who have borrowed Institutional Student Loans or the Federal Perkins loan. This position counsels students while still enrolled at OU in understanding their repayment responsibilities. During a borrowers repayment period the position counsels and assists the student loan holders and cosigners on payments along with managing collection efforts. Counselors are also responsible for evaluating loan status establishing repayment schedules determining special payment arrangements and assisting with possible deferment and cancellation eligibility. A high level of verbal and interpersonal skills is essential. This position will manage a portfolio of borrowers/cosigners and answer incoming questions via phone and email and call borrowers and cosigners as necessary. Specific Institutional Loan programs are established for key departments and colleges across multiple OU campuses this individual must be able to work with various campus offices and outside organizations to facilitate the processes for different types of loans. A candidate who enjoys working as a team member and who will foster a cooperative environment within the department is vital.

Required Education and Experience: High School diploma or GED AND:

• 12 months of general office or data entry experience.

Skills:

• Basic math skills.
• Ability to accurately read and understand written materials and instructions.
• Proficient in Microsoft Office (Outlook Excel and Word).
• Detail oriented for accuracy of data and information.
• Ability to communicate well and build rapport with students faculty and staff.
• General office skills such as multi-line phone copying filing faxing and mail.
• Proofreading skills.
• Ten-key by touch.
• Customer Service skills.

Certifications: None

Advertised Physical Requirements:

• Physical: Sitting for prolonged effectively and in repetitive of computer and telephone. Environmental: Standard Office Environment.

Departmental Preferences:

• Experience in higher education student services and bursar functions.

Special Instructions:If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.