Senior Operations Advisor

We are a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions. We are seeking a dynamic Senior Operations Advisor to join our team.

Responsibilities:

Includes but may not be limited to:

• Supervise mentor educate and lead members of the bond operations team to ensure high quality and levels of service for surety programs. Role to begin with one direct report but expectation is to grow the managerial duties in time.
• Review bonds for quality control measurements.
• Represent the company at various surety related functions.
• Work as part of a team to manage the clients daily bond needs including new and renewal requests.
• Facilitate required information exchange between clients and underwriters to secure timely approvals issuance and delivery of requested bonds.
• Maintain and negotiate ongoing communications with clients underwriters agents and/or producers to ensure exceptional customer service.
• Manage all administrative service delivery functions including bond issuance modifications renewals cancellations invoicing and file and database management.
• Assist in underwriting data collection and review for determining surety placement of new or transitioning business.
• Work as part of a team to ensure high levels of customer service and quality of bond issuance.
• Crosstrain and work closely with bond team with emphasis on new business program placement or transitions overseeing bond issuance and service.

Qualifications

• Bachelors degree
• 5 plus years of prior experience in surety underwriting risk management or related field preferred.
• Strong analytical skills with ability to collect analyze and interpret complex data.
• Excellent problem-solving abilities and decision-making skills.
• Ability to effectively multitask and manage competing priorities.
• Excellent communication skills both verbal and written with the ability to effectively convey information to diverse stakeholders.
• Proficiency in Microsoft Office Suite and relevant software applications.
• Knowledge of surety bond regulations and industry standards is a plus.
• Proficiency in contract review and analysis.
• Willingness to travel domestically and internationally (intermittently) as needed.
• Flexible mindset to adapt to potential changes in job responsibilities over time.

Join the Rosenberg & Parker Team
Rosenberg & Parker is the largest independent surety-only broker in the world specializing in providing bespoke surety solutions to large publicly and privately held companies. We pride ourselves on fostering an innovative dynamic and inclusive workplace offering a challenging yet rewarding environment where performance is assessed based on competencies tailored to each role.

Our Commitment to Diversity Equity & Inclusion
Rosenberg & Parker is deeply committed to creating a culture of diversity equity and inclusion. We encourage individuals from all backgrounds to apply. We provide reasonable accommodations for applicants and employees to perform essential job functions due to disability religious beliefs or other reasons protected by applicable law. If you need a reasonable accommodation during the application process please contact .

The pay range for this position at commencement of employment is expected to be between $90000 and $125000 per year. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The base salary range for this position will be determined during the interview process and will vary based on multiple factors including but not limited to prior experience relevant expertise current business needs and market factors. Final offered may be outside of this range based on other reasons and individual circumstances. Additionally salary wages may be only part of the total compensation package. The total compensation package for this position will also include eligibility for an annual discretionary bonus.

Benefits
We provide eligible employees with a comprehensive and highly competitive benefits package which includes:
Health vision and dental insurance
Life and AD&D insurance
Short-term and long-term disability insurance
Flexible Spending Account and Dependent Care Flexible Spending Account
401(k) plan
Generous paid time off
Paid holidays
Paid Parental Leave
Hybrid work from home schedule
Flex Time
EAP

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time including for reasons related to individual performance company or individual department/team performance and market factors.

Important Notices
The duties and responsibilities outlined in our job openings provide a general overview and may not encompass all tasks associated with this position. Additional assignments or adjustments to responsibilities may be made as needed at R&Ps discretion.

We consider for employment qualified applicants with arrest and conviction records in compliance with applicable state and municipal Fair Chance Laws and Ordinances.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.

We do not accept unsolicited resumes from search firms. Resumes submitted to any employee via email the Internet or directly without a valid written agreement will be considered property of Rosenberg & Parker and no fee will be paid if the candidate is hired.

Rosenberg & Parker does not publish salary ranges externally. Any salary estimates listed on third-party sites were not provided by us and may not be accurate.

Required Experience:

Senior IC